What are the responsibilities and job description for the Area Manager position at The Croghan Colonial Bank?
Area Manager - Oak Harbor, OH (full-time, on-site):
Who We Are -
Community Relationships are our priority, and our team here at Croghan Colonial Bank strives to help our communities have the most successful banking relationship possible. Founded in 1888, we proudly serve Sandusky, Erie, Huron, Lucas, Ottawa, and Seneca Counties. Croghan is a recognized leader in community banking throughout the region and focuses on helping all community members achieve their financial goals. We partner with our community to understand financial goals and recommend products and services that help achieve them. We support our communities by providing financial education, sponsorships, and volunteering in our local markets. Partner with Croghan, where we're Helping Good People Make Good Decisions!
Join Croghan Nation! Work for us, and you will be working with us - an empowered group of individuals dedicated to the financial well-being of their customers.
About The Job -
Serves as Croghan Brand Ambassador in the community. Embraces and supports the Croghan culture by enhancing the customer experience within the respected markets. Achieves and exceeds the measurable goals set forth.
Essential Job Duties –
- Serves as Croghan Brand Ambassador and networks to support Community Connections and schools:
- Represents Croghan’s ongoing commitment to the community and schools
- Establishes innovative ways to promote CCB and allocates necessary resources
- Creates and sustains an engaged staff that embraces CCB’s motto “Helping Good People Make Good Decisions.” Utilizes and coaches the following:
- Actively discovers customer needs and proactively recommends appropriate products and services
- Maintains and manages daily and weekly dashboard utilization, contact entries and client follow up
- Focuses on one customer at a time to build relationships and transition service requests into fulfilling financial needs
- Manages the selection, placement, performance, development, promotion and termination of staff
- Responsible for growth and retention that aligns with Croghan’s priorities and initiatives:
- Monitors growth and retention of deposits and loans
- Identifies ways to create profitable customer relationships
- Plans and implements regular outreach initiatives
- Demonstrates open lines of communication with CCB partners
- Meets and exceeds sales goals set forth for the market
- Provides direction and oversite of the overall efficiencies of the branch:
- Smoothly handles customer resolutions
- Responsible for collaborating with small or large groups, both in person and virtually
- Empowers and supports the Office Manager to lead the daily operations
- Complies with and maintains working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
Requirements -
- Over 5 years of prior management experience in the financial industry
- Associates degree
- Ability to present a professional image
- Ability to exercise sound judgement in resolving customer and employee issues
- Maintains a high level of confidentiality
- Position requires time management and ability to multi-task
- Stay current with bank technology
- This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS website (mortgage.nationwidelicensingsystem.org) provides the MU4R questions and registration required for employment in this position.
What We Offer -
- Fair, competitive salaries evaluated against benchmarked data on a normal basis
- Comprehensive benefits package including Medical, Dental, and Vision insurance
- 401(k) with a company match, safe harbor and profit-sharing
- Bank provided Group Life Insurance, Short-Term and Long-Term Disability Programs
- Paid federal holidays
- A community-based, hometown culture
- A collaborative environment supportive to continual growth and development
Equal Opportunity and Affirmative Action Employer, M/F/Disabled/Vet
