What are the responsibilities and job description for the Banking Services Representative position at The Croghan Colonial Bank?
Company Overview
The Croghan Colonial Bank is an Equal Opportunity Employer committed to diversity and inclusion. We offer a dynamic work environment where employees can grow and develop their careers.
Job Summary
As a Floating Teller, you will be responsible for providing professional and courteous service to customers while processing transactions, answering questions, and resolving issues. You will also utilize your knowledge of bank products and services to identify customer solutions and opportunities for referral.
Essential Job Duties
- Process various transactions accurately and efficiently in accordance with bank policy.
- Complete customer requests, including COA enrollment, debit card issue or replacement, auto transfers, direct deposit requests, check orders, stop payments, etc.
- Utilize product knowledge to identify and refer customer solutions.
- Travel to offices to cover for vacations and illness.
- Engage in peer-to-peer coaching and assist peers as needed to ensure an exceptional customer experience.
- Responsible to complete, scan, and balance teller work as required at the banking center and keeps personal work area organized.
- Professionally handle customer complaints and seek appropriate resolutions.
- Participate in staff meetings by asking questions, sharing best practices, and success stories.
- Complete CTRs accurately.
- Perform vault duties as needed.
- Share best practices gathered from other offices.
- Comply with and maintain working knowledge of applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control. Complete assigned compliance training essential to job function.
- Punctual and regular attendance is required.
