Operations Manager

Top Skills:

Strong verbal and written communication, organization and excel

Account Management Role (Self-Repair, Small Biz ISP’s, Depot ISP and B2B ISPs)

The Account Manager will be responsible for managing Self-Repair Program and ISP partner management prioritizing day to day operations supporting the partners and ultimately ensuring customers’ needs are met in a reasonable time.

This role will be responsible for establishing and maintaining effective working partnerships with all accounts by taking into account mutual goals for inventory management support, assist with upholding repair quality standards and our main Key Performance Indicators (KPIs).

Primary Responsibilities:

• Manages the Self- Repair Program to ensure all parts are available within the specified time and available to consumers.

• Manages Independent Service Providers supporting small business, depot and B2B accounts.

• Collaborates during weekly meetings with supply chain to gain an understand knowledge of parts demand and expected fulfillment time based on lead time

• Monitor KPI and Daily reports to helps increase visibility of the overall program

• Support Account onboarding, provide support and perform monthly check-in during initial account launch

• Perform yearly audit at the beginning of each fiscal year and validate certification requirements.

• Monitor AR/AP to manage credit block for parts weekly shipment

• Provide daily, weekly and monthly analysis of program performance at the account level with suggestive measures to improve performance

• Ensure adherence to all company policies and procedures

• Participate in special projects and perform other duties, as assigned.

• Strong organizational skills and the ability to manage multiple clients

Qualifications:

• High school diploma or equivalent required; Business degree preferred

• Pro-efficiency in Excel and PowerPoint.

• Ability to work in a team work environment

• Cross Functional Collaboration

• Capable to work autonomously with excellent time management skills

Skills:

� Microsoft office, Word, Excel

� Excellent organization and mathematical skills

� Familiarity with Windows-based computer programs a must

Education/Experience:

� Bachelor�s Degree in business or related field

� Experience with payroll processing and wage attachment

� 10 years of Experience