What are the responsibilities and job description for the Senior Customer Service Representative position at The Crox Group?
Job Description:
Title: - Customer Service Representative
Location: - 900 Arion Parkway, Suite 104, San Antonio, TX 78216
Rate: - $17.00 an hour
Work Schedule: - M-F 9am-6pm
The primary purpose of the position is to collect monies on behalf of the clients while maintaining compliance, ethical, and professional office standards. Collectors will utilize various collection strategies and methodologies to attempt to contact consumers in order to negotiate payment in full, or payment arrangements on debt within federal, state, and client collection guidelines and laws.
Job Responsibilities include but are not limited to:
- Take inbound and outbound phone calls to collect monies by negotiating payment terms and methods.
- Review account information in database, and/or asking probing questions of the consumer in order to better understand potential objections to payment.
- Monitor debtors accounts and follow-up to ensure payments are made in a timely manner.
- Utilize skip tracing techniques and collection strategies to locate the right party to collect monies.
- Handle debtor disputes and overcome stalls and objections.
- Suggest money sources for debt payment.
Knowledge, Skills, Work Experience, and Competencies include but not limited to:
- Basic computer skills.
- Ability to compute basic math calculations.
- Punctuality.
- Ability to listen and communicate effectively and in a professional manner.
- Able to work under pressure.
- Competitive and goal driven.
- Knowledge of FDCPA, HIPAA, state and local collection laws and the ability to be licensed in all states is preferred.
- Capable of handling difficult, escalated calls and reach solutions.
Physical Requirements:
- Work in an enclosed call center environment office and mostly work on the computer.
- While performing the duties of this job, the employee is regularly required to sit, talk, or walk.
- Will use hands and fingers to operate office equipment such as a computer and printer.
- Nominal amount of light lifting required.
- Specific vision abilities required including close vision and the ability to adjust focus.
Requirements:
- Arrive to workstation in a prompt and timely manner.
- Previous experience in customer service, collections, sales, or a related role is preferred.
- Attain working knowledge of the client’s processes and requirements and be able to communicate this in a professional manner.
- Successfully overcoming objections in a short period of time.
- Working independently and productively without close supervision.
- Bilingual in Spanish is a PLUS.
- High school Diploma or GED equivalent REQUIRED.
- Overtime when needed.
Salary : $17
