What are the responsibilities and job description for the Lead Concierge position at The Current Beverly?
The Current Beverly, our senior living community in Beverly, MA is a beautiful newly renovated historic building, inviting residents for both Assisted Living and Memory Care. Apply now for consideration and/or to learn more!
Each and every member of our team is committed to developing progressive yet approachable communities to support the needs of all future generations. We want to transform healthcare infrastructure so that people can not only age well but live well and THRIVE.
Job Description
Takes a lead role in overseeing the Concierge Team Members. Provides a positive first impression to all who enter the community. Provides an overview of community information to those inquiries in support of sales and marketing efforts. Responds to incoming calls and provides clerical support to all departments. This is a non-exempt, hourly role reporting to the Business Operations Director.
Schedule: Full-time, Tuesday - Friday (8:00am - 4:00pm) Saturday (8:00am - 6:00pm)
Responsibilities and Duties:
- Schedules Concierge Team Members to ensure appropriate front desk coverage
- Assigns daily task and ensure completion of tasks
- Assists the Business Operations Director and Sales Counselor with special projects
- Ensures appropriate office supplies are on hand
- Coordinates maintenance of all office equipment
- Answers and screens all incoming calls in a courteous and professional manner
- Receives and processes mail for the community
- Maintains and updates log of emergency phone numbers and resident emergency face sheets
- Monitors security alarms, resident emergency call system, and front door security
- Orders and maintains appropriate office supplies
- Assists the Business Operations Director in administrative tasks as assigned
- Participates in and attends all in-service training as scheduled
- Ensures compliance with all Federal, State, and local regulations, as well as community policies and procedures
- Other duties as assigned
Qualifications
- High school diploma preferred
- Strong interpersonal skills and capable of relating to a variety of people and personalities
- Experience working with the senior population
- Proficiency in computer skills, Microsoft Office (Windows, Outlook, Excel) with the ability to learn new applications
Physical Abilities:
- While performing the duties of this job, the associate is often required to stand, walk, sit, use fine and gross motor skills, reach with hands and arms, balance, stoop, kneel, crouch, talk, hear, and smell.
- An individual in this position will be required to lift or carry weight in up to 25 lbs. The associate must use proper body mechanics.
Additional Information
Additional Benefits for Full-time Team Members:
- Paid Time Off (PTO)
- Medical Coverage
- Health Advocacy
- Dental Coverage
- Vision Coverage
- Ancillary Benefits (Life/AD&D, Short Term Disability and Long Term Disability)
- Voluntary Life
- Flexible Spending Account
- 401(k) Retirement and Matching
- Employee Assistance Program
- Employee Discounts Program
- Free Parking
- Supportive Leadership
- Referral Bonuses
- And More!
COVID-19 vaccination, or qualified exemption, required.
