Housekeeping Manager

Job Summary
The Housekeeping Manager is responsible for all duties of the housekeeping operation and cleanliness levels in all areas of the property. Purpose is to provide excellent customer service and anticipate the guest’s needs and exceed their expectations to Marriott Standards. Monitor and is responsible for the satisfaction of guests in terms of the cleanliness of guest rooms and public areas and the friendliness and service of the housekeeping staff. Responsible for supervision and control of the Housekeeping Department and related sanitation functions. Other responsibilities include: staff training, inter-department communications, and staff scheduling.

Job Duties and Responsibilities

• Provide the highest quality of service to the guest at all times.
• Monitor and ensure compliance with all Guidelines for Operations.
• Maintain guest privacy.
• Initiate and coordinate with maintenance to ensure that maintenance requests are initiated on a timely basis and that property is maintained in a like-new condition.
• Have a thorough knowledge of the property.
• Have a thorough knowledge of the room types and the differences between them.
• Inspect all areas of the hotel (rooms, public space) to ensure sanitation, Marriott brand and health standards are met.
• Take monthly inventories and purchase supplies within budgeted guidelines.
• Ensure that associates have a sufficient amount of necessary supplies.
• Order and receive supplies to maintain appropriate inventory levels.
• Work closely with laundry and linen vendor and staffing agency.
• Communicate on a timely basis the changes in room status throughout the day.
• Coordinate weekly, quarterly, and yearly cleaning projects, complying with policy.
• Ensure Marriott quality standards are being maintained in all guest rooms.
• Ensure all equipment is in working order.
• Responsible for control of floor keys issued to housekeepers.
• Responsible for inventory of guest loan items (roll-away, cribs, microwaves, and refrigerators).
• Ensure that all Marriott brand and company standards are maintained.
• Perform audits and inspections as necessary.
• Other duties as assigned, of which the associate is capable of performing.

Financial Responsibilities:

• Input weekly payroll as required.
• Log and process invoices for payment, including coding, filing and input.

Leadership & Management of Staff:

• Manage and coordinate the activities of the housekeeping staff.
• Interpret job specifications to the housekeeping staff and assign duties.
• Initiate or suggest plans to motivate associates to achieve work-related goals.
• Monitor Housekeeping department uniform standards.
• Establish an effective communication and information system through logs, monthly meetings, coaching and counseling.
• Keep records on associate locker assignments.
• Complete weekly schedule for housekeeping staff based on occupancy and budget guidelines.
• Schedule staff and work according to productivity standards and forecasted occupancy.
• Must properly document all company policy violations by any staff who you supervise as well as the documentation of any and all employee actions taken.
• Promote teamwork and associate morale.
• Analyze and resolve work problems or assist staff in solving work problems.
• Coach and counsel staff to encourage positive behaviors and correct negative behaviors.
• Interview and hire applicants in accordance with company guidelines.
• Responsible for initial training for all new hires in your department.
• After training, assist in ensuring staff continues to learn the importance of excellent service.
• Conduct ongoing training of all housekeeping associates to increase job knowledge and skill level.
• Must be thoroughly familiar with Employee Handbook and all policies and rules it contains.
• Must adhere to all work rules, procedures, and policies established by the company, including, but not limited to, those contained in the Employee Handbook, Safety Manual, and operating guides.

Job Qualifications:

· Minimum 2 years of housekeeping management experience

• Bilingual in English and Spanish
• Strong computer skills, MS Office.

· Flexibility to work in shifts, including weekends, evenings and holidays.

· Highly focused, have excellent communication skills, be motivated.

• Requires strong attention to detail, leadership skills, and the ability to effectively deal with department heads, guests, and staff members.
• Professional in appearance and presentation.
• Must pass criminal background check.
• Be able to lift and move items weighing up to 30 lbs.
• Must demonstrate the ability to work responsibly as a team member as well as an individual.
• Must be honest, fair, dependable, respect confidentiality and the rights and privacy of others.
• Practice and promote Marriott Policies and Procedures, Mission Statement, Core Values and Founding Principles.

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time, with or without notice.

Job Type: Full-time

Pay: $50,000.00 - $55,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Employee discount
• Health insurance
• Life insurance
• Paid time off
• Vision insurance

Shift:

• Day shift
• Morning shift

Ability to Commute:

• Tampa, FL 33607 (Required)

Ability to Relocate:

• Tampa, FL 33607: Relocate before starting work (Required)

Work Location: In person

Salary : $50,000 - $55,000