What are the responsibilities and job description for the Customer Service Representative position at The Cutting Edge?
Job Overview
We are seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be responsible for providing exceptional support to our clients, ensuring their needs are met with professionalism and efficiency. This role requires strong communication skills, a customer-focused mindset, and the ability to work collaboratively within a team environment.
Responsibilities
- Handle inbound and outbound calls to assist clients with inquiries and resolve issues.
- Provide outstanding customer support by addressing client concerns and providing accurate information.
- Collaborate with sales teams to enhance client services and improve overall customer satisfaction.
- Utilize computerized systems for data entry, ensuring accurate record-keeping of customer interactions.
- Analyze customer feedback to identify areas for improvement in service delivery.
- Maintain a positive attitude while managing multiple tasks in a fast-paced environment.
- Assist in training new team members on customer service protocols and best practices.
- Support bilingual clients by providing assistance in their preferred language when necessary.
Requirements
- Proven experience in customer service or client-facing roles is preferred.
- Strong communication skills, both verbal and written, with an emphasis on active listening.
- Ability to perform outbound calling effectively while maintaining professionalism.
- Proficient in data entry and familiar with computerized systems for tracking customer interactions.
- Experience in collaboration with sales teams is a plus.
- Bilingual abilities are highly desirable, enabling effective communication with diverse clientele.
- Strong analytical skills to assess customer needs and provide appropriate solutions.
- A positive attitude, adaptability, and the ability to work well under pressure.
Join our team today and contribute to delivering exceptional service that makes a difference!
Job Type: Full-time
Pay: Up to $20.00 per hour
Shift:
- Day shift
Work Location: In person
Salary : $20
