What are the responsibilities and job description for the Desktop Support Engineer position at The Cypress Group?
Job Title: Desktop Support Specialist
Location: Midtown, NYC
Role Summary: The Desktop Support Specialist will play a crucial role in ensuring seamless IT operations across both front and back-office staff. This hands-on role requires technical expertise to troubleshoot and resolve a variety of desktop, hardware, and software issues. The position supports various business lines offering an excellent opportunity to work in a dynamic environment.
Key Responsibilities:
- Provide IT support to users across the Americas.
- Offer technical assistance via phone, email, and service tickets for front and back-office users.
- Install, upgrade, and troubleshoot Windows operating systems, computer hardware, and authorized peripheral devices.
- Perform routine system maintenance and preventive measures to minimize downtime.
- Assist with facility-related matters, including moves, additions, and modifications.
- Manage and update support tickets efficiently to ensure timely resolution.
- Contribute to global IT projects and initiatives.
- Provide both onsite and remote IT support as needed.
- Collaborate with team members to document and refine procedures for improved efficiency.
Qualifications & Skills:
- Technical Knowledge:
- Strong expertise in Windows desktop technologies.
- Comprehensive understanding of desktop and laptop hardware.
- Working knowledge of networking fundamentals, including TCP/IP, DNS, and internetworking technologies.
- Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
- Familiarity with server, voice, and communications infrastructure.
- Experience with multiple operating systems, including Windows, Linux, and macOS.
- Knowledge of audio/video conferencing technologies.
- Experience working with market data applications and services.
- Relevant industry certifications (e.g., Microsoft MCP, MCSA) are a plus.
- Familiarity with Apple products (Mac, iPad, iPhone) is desirable.
- Experience:
- Associate’s degree in Computer Science, Information Technology, or a related field (or equivalent experience).
- Minimum of 2 years in a Desktop Support role, preferably within financial services.
Special Requirements:
- Availability for flexible hours, including occasional after-hours and weekend work.
- Coverage during bank holidays as needed.
Key Competencies:
- Customer Service Excellence – Dedicated to providing top-tier support and ensuring user satisfaction.
- Efficiency & Time Management – Plans ahead, optimizes workflows, and proactively seeks improvements.
- Attention to Detail & Quality Assurance – Ensures accuracy in work and maintains high-quality IT support standards.
- Collaboration & Teamwork – Works effectively within a team, shares knowledge, and supports colleagues to achieve common goals.
If you're a proactive IT professional with a strong technical background and a passion for delivering exceptional support, we'd love to hear from you!
Salary : $60,000 - $80,000
