Memory Care Coordinator

When you become a part of The Cypress of Hilton Head, you not only step into a role but also into a front-row seat where you get to witness the incredible life stories of some of the wisest individuals on earth. Moreover, you become an integral part of an exceptional company that is actively investing in the future of senior living by investing in you. It's more than just a job; it's an invitation to be part of our extraordinary journey!

The Cypress of Hilton Head’s Preston Health Center Skilled Nursing Department is recruiting for a hospitality focused Memory Care Coordinator to join our team!

Embraces Hospitality Promises:

• We greet residents, employees and guests warmly, by name and with a smile
• We treat everyone with courteous respect
• We strive to anticipate resident, employee and guest needs and act accordingly.
• We listen and respond enthusiastically in a timely manner
• We hold ourselves and one another accountable
• We embrace and value our differences
• We make residents, employees and guests feel important
• We ask “Is there anything else I can do for you?”
• We maintain high levels of professionalism, both in conduct and appearance at all times.
• We pay attention to details.

Overview :

The Memory Care Coordinator is responsible for the integrity of the Neighborhood model. He/She is a coach, mentor and supervisor for any staff working in the Dogwood Neighborhood. The Memory Care Coordinator coaches, directs, and monitors the quality of care and the quality of life of the members in the neighborhood. The Memory Care Coordinator and is responsible for guiding the outcomes of the work, both individually and as a team for those working in the Dogwood neighborhood.

Job Description:

The role of the Memory Care Coordinator is to oversee compliance, competence, and operational issues and to provide monitoring and assistance to enhance the engagement of residents within the Dogwood. Interaction will all team members, residents and families will be in a manner that is respectful and collaborative. They will work in collaboration with managers/directors in other areas to insure engagement is being enhanced by all who work within the neighborhood.

Job Responsibilities:

• Act as a mentor and facilitate individual growth of all staff
• Train staff to engage members in a meaningful way
• Coach and mentor staff to support communication with families
• Emergency Preparedness
• Regulatory compliance
• Visit each resident daily to build relationships with the resident and their families
• Discuss observations and/or concerns about the care of the Members with the appropriate team member and/or appropriate manager/director
• Determine the education, information, training, coaching, and feedback needs of the team
• Collaborate with The Director of Nursing for any medical care and/or concerns and compliance
• Collaborate with the Certified Dietary Manager for the nutritional and hydration needs of the residents of the Dogwood Neighborhood
• Collaborate with the Environmental Services Director to insure the cleanliness and presentation of the neighborhood
• Continuously coach and nurture team’s interpersonal interactions
• Promote continuous growth and development of the neighborhood culture
• Review and coach the team’s decision making process and provide examples of effective approaches to decision making
• Plan and coordinate informational meetings with staff
• Plan and coordinate family functions as needed
• Attend team meetings to provide support and guidance
• Ensure and develop the team’s compliance with in-service requirements
• Collaborate with other managers and directors to enhance the relationship between the direct care team and the support teams
• Provide leadership, direction and oversight to other staff members coming into the neighborhood
• Ensure overall regulatory compliance
• Make employee life cycle recommendations to appropriate Director
• Review and submit budget to appropriate Director

Qualifications:

• Passion for working with elders
• Recreational Therapist, Social Worker, LPN or RN
• CPR/First Aid Certified
• Excellent communication skills
• Must have required Household Training including:
• Coaching Supervision
• Dementia Training
• ServeSafe

Education and/or Experience:

• Minimum of two years’ experience in working with adults in a group home setting.
• Minimum of two years’ experience working in a supervisory capacity in a hospital, skilled nursing facility, or other related medical facility strongly preferred.
• Must possess an understanding of the social and psychological needs of those confined to a long-term care setting.
• Knowledge of current DHEC regulations strongly preferred.

Licensure/Certification: None

Resident Rights: Promote and protect resident’s rights, assist residents to make informed decisions, treat residents with dignity and respect, protect residents’ personal belongings, report suspected abuse or neglect, support independent expression, choice and decision-making consistent with applicable law, regulation and resident rights.

Many roles in the community may require that we ask about your vaccination status. This could include MMR, chicken pox, hepatitis, flu and COVID-19 vaccine status. Please note that all employees are required to provide proof of COVID-19 vaccination, or apply for and receive an approved exemption, as a condition of employment.

If you're an enthusiastic, compassionate, senior care professional who is passionate about hospitality and senior engagement- please apply, we'd love to get to know you!

EEO Employer