What are the responsibilities and job description for the Host/Food Runner/Busser position at The Daily Diner?
The Daily Diner-Host/Food Runner/Busser
North Syracuse, New York
WANT TO TRY SOMETHING FRESH NEW AND EXCITING? The DAILY DINER IS NOW HIRING IN NORTH SYRACUSE! Come join our new concept and be part of an amazing opening!
We are looking for great people to join our team and grow with us. Related experience is awesome, but what we're especially interested in is friendliness, enthusiasm, and the desire to challenge yourself.
1. Focus on strategizing seating for shift, greeting guests upon arrival, and communicating accurate wait times to guests.
2. Focus on assessing pace of tables seated to estimate accurate wait times, communicating status of tables to managers and taking guests to tables.
Essential Functions
- Responsibilities and essential job functions include, but are not limited to, the following:
- Adhere to policies and procedures including dress, style, grooming guidelines.
- Maintain friendly, helpful, and positive attitude while at work.
- Assist other hosts and team members as needed.
- Review any large party reservations in book prior to shift start and strategize seating options.
- Present large party information, including any special notes, to entire team at pre-shift meeting.
- Greet all guests with a smile upon arrival to The Daily Diner and maintain a calm and welcoming presence throughout shift.
- Provide accurate wait time, based on communication with managers and kitchen, and take note of guest name, party size, phone number, and any special requests.
- Review seating strategy prior to shift start.
- Consistently assess status of tables, communicating with servers as needed, and providing updates to manager on duty.
- Welcome guests into our dining room, bringing menus and seating.
- Receive all phone calls to take to-go or pick-up orders, answering any questions regarding menu items.
- Communicate with BOH team as needed to determine wait times for pick-up or delivery.
- Package all to-go orders in bags, including necessary roll-ups or any other items requested.
- Enter orders and process payments in POS.
Qualifications
Certifications/Training/Experience:
- Previous related experience working in a high-volume and/or guest-facing environment.
- Knowledge/Skills/Abilities:
- Ability to see, hear, read, and write.
- Ability to comprehend and follow written and verbal direction.
- Must be able to speak clearly and listen attentively to guests, team members, and leadership.
- Ability to manage workflow, resolve questions and issues, and be flexible in approach when needed.
- Ability to calmly interact and respond to the needs and requests of guests and approach from a place of “yes” and a solution-oriented perspective.
- Working knowledge and/or exposure to dining room and service standards, procedures, and functions.
- Ability to work with full mobility in a fast-paced environment during entire shift.
- Comfort and proficiency with POS.
- Ability to work a flexible schedule, as needed.
Job Types: Full-time, Part-time
Pay: $10.35 - $17.00 per hour
Expected hours: 15 – 30 per week
Benefits:
- 401(k)
- 401(k) matching
- Dental insurance
- Employee discount
- Flexible schedule
- Health insurance
- Referral program
- Vision insurance
Shift:
- Day shift
- Morning shift
Work Location: In person
Salary : $10 - $17
