Description

IT HELPDESK SPECIALIST

JOB SUMMARY:

Primary responsibility is to provide exceptional end user desktop support.  Assists with planning and implementing various IT related projects.  Will be trained to perform various network administration functions.

JOB DUTIES:

End User Support

1. First line support of all Help Desk related functions.  Includes all bank applications, telephone, email and on-site support.
2. Build (Image), Maintain, Configure, and troubleshoot Windows desktops and laptops.
3. Support of ‘in-office’ users as well as Telecommuters.
4. Install, configure and test desktop applications.
5. Primary administration of helpdesk application, ticket assignments and problem resolution.

Systems Administration

1. The assisting and setup of new employees.
2. Assists with the Support of VoiP telephone systems.
3. Assists with related upgrades, projects and replacements with supervision if required.
4. Assists with the deployment of software updates/patches proactively using numerous software deployment methods.
5. Maintains Intranet content.
6. With guidance from the supervisor, is responsible for personal development as it pertains to exposing oneself to new technologies, equipment and applications that are relevant to the Dart Bank network. This may include self-paced in-house (lab) training or vendor training.

Process and Documentation Support

1. Assists with training and instruction for internal staff as it pertains to the Dart Bank network.
2. Assists with the identification and creation of IT related efficiencies.

Additional

1. Adheres to all bank policies and procedures, federal and state regulations, and the laws including the Bank Secrecy Act.
2. Performs all other duties as assigned.

JOB SPECIFICATIONS:

Education: High School or equivalent. Associate degree preferred. CompTIA Certification preferred. 

Skills: Excellent decision-making skills; ability to work independently on projects.  Passionate about learning and working with others to help them succeed. Excellent documentation skills required. Excellent customer service.

Experience: 2-5 years of similar or related experience, including preparatory experience. Experience with Windows operating systems and Office 365. 1-4 years of experience as a support technician.

ACCURACY AND ACCOUNTABILITY:

Measured by the timely processing of work and the smooth operation of information systems / technology. Also measured by the quality and quantity of support tickets taken and addressed.

SUPERVISED BY:

Technology Services Manager

SUPERVISES:

None

About Us

Dart Bank has an immediate opening for a IT Helpdesk Specialist.  Dart Bank is a community bank, serving our community for over 96 years.  We are a growing community bank located throughout mid-Michigan.  We specialize in providing financial services, but we are passionate about serving the community and building real relationships with people.  Dart Bank provides innovative financial services for both personal and business banking, consumer and mortgage loans, commercial loans and lines of credit, agricultural lending, merchant credit card processing, investment services and more. Our array of products and services and our longstanding history within our communities shows we care about what matters most for our customers and we are there for them for the most important times in their lives.  Dart Bank. For What Matters Most.

We offer:

• Medical Benefits
• 401(K) Employee Stock Ownership Plan
• Paid vacation & sick time
• Flexible scheduling
• Employee Assistance Program
• Dart Bank University

At Dart Bank you can expect to be surrounded by a team that will support you and invest in your growth in a quick-paced work environment where we delivery exceptional customer service.  We are a local business that cares about our employees and our community.