What are the responsibilities and job description for the Client Experience Coordinator | SE Denver | Denver, CO position at The Davey Tree Expert Company?
Company: The Davey Tree Expert Company
Locations:
Additional Locations: none
Work Site: On Site
Req ID: 209399
Position Overview
As a Client Experience Coordinator, you will play a vital role in ensuring smooth communication and operational efficiency within our team. You will serve as the primary point of contact for clients, managing their needs and providing proactive solutions. The role requires excellent organizational skills, attention to detail, and a focus on team collaboration to deliver top-tier service.
Compensation: $22-$25 per hour (2-4 years of experience required)
Invest in your future with one of the largest employee-owned companies in the nation. At Davey, we promote open exchange of ideas, a commitment to safety, and delivering unrivaled client service, while acting as leaders in horticultural and environmental services.
Job Duties
Divisional Overview
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: Up to 25%
Locations:
Additional Locations: none
Work Site: On Site
Req ID: 209399
Position Overview
As a Client Experience Coordinator, you will play a vital role in ensuring smooth communication and operational efficiency within our team. You will serve as the primary point of contact for clients, managing their needs and providing proactive solutions. The role requires excellent organizational skills, attention to detail, and a focus on team collaboration to deliver top-tier service.
Compensation: $22-$25 per hour (2-4 years of experience required)
Invest in your future with one of the largest employee-owned companies in the nation. At Davey, we promote open exchange of ideas, a commitment to safety, and delivering unrivaled client service, while acting as leaders in horticultural and environmental services.
Job Duties
- Client Communication: Handle inbound calls and proactively follow up to ensure resolutions with minimal client touchpoints.
- Scheduling & Task Coordination: Manage scheduling for arborists, ensuring route efficiency and clear task delegation using [insert task management system].
- Process Efficiency: Maintain databases, forms, and reports while identifying opportunities to streamline administrative processes.
- Financial & Administrative Support: Assist with invoicing, accounts receivable, and monitor office expenditures as a percentage of revenue.
- Office Support: Order and maintain supplies, process employee time sheets, and handle additional administrative tasks as needed.
- Minimum two-years of experience in office processes and office administration procedures
- Strong phone etiquette with the ability to manage client calls effectively and professionally, ensuring timely resolutions.
- Proficient in Microsoft Outlook, Word, and Excel
- Ability to meet deadlines, attention to detail and accuracy
- Proven ability to stay organized, track key tasks, and ensure follow-through on office and client needs
- Preferred: prior working experience with CRM and SAP systems
- Paid time off and paid holidays
- Opportunities for advancement
- All job specific equipment and safety gear provided
- 401(k) retirement savings plan with a company match
- Employee-owned company & discounted stock purchase options
- Group Health Plan
- Employee referral bonus program
- Locations throughout US in major cities and desirable areas
- Career Development Program supported by Industry Expert Safety Specialists & Skills Trainers
- Scholarship Program for Children of Employees
- Charitable matching gift program
- *All listed benefits available to eligible employees
Divisional Overview
The Davey Tree Expert Company is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to protected class, including race, color, religion, sex, pregnancy, sexual orientation, gender identity or expression, national or ethnic origin, marital or familial status, disability, status as a protected veteran, status as an Aboriginal or Indigenous person, or other classification protected by law.
The Davey Tree Expert Company provides research-driven tree services, grounds maintenance and environmental consulting for residential, utility, commercial and environmental partners in the U.S. and Canada. We care about our clients, each other and the world around us. We offer the resources, size and stability of a big company while maintaining the culture, entrepreneurial spirit and feel of a small one. We invest in our employees by offering industry-leading training, technology and benefits that lead to a rewarding and safe work experience at all levels. Wherever you want to grow your career, there’s a place for you at Davey. To learn more, visit Davey.com.
Accommodations: If requested by employee or otherwise as required by law, reasonable accommodations will be made to enable employees with disabilities to perform essential job functions.
If you need assistance at any time, please contact us at 1-877-411-7601 or at Recruiting@davey.com.
Employment Type: Permanent
Job Type: Full Time
Travel Expectations: Up to 25%
Salary : $22 - $25
