Family Services Coordinator

The Davies Project (TDP) is seeking a qualified Family Services Coordinator to oversee all family intake, communication, scheduling, and monitoring. TDP is a Lansing 501c3 nonprofit organization that provides transportation to medical appointments for children with long-term or serious health challenges, as well as expectant moms to prenatal appointments and parents to the NICU to visit their newborns.

Required:

• Solid computer skills: Microsoft Word, Excel, Google Docs
• Strong organizational skills to handle scheduling of transportation needs
• Respect for, sensitivity to, and understanding of cultural and socioeconomic differences
• Effective interpersonal and phone skills
• Ability to understand and strictly observe the confidentiality of riders’ personal, health, and medical care provider information and locations
• Serve as back-up driver when needed
• Ability to complete general office tasks
• Valid driver’s license, current auto insurance, and safe driving record
• Successfully pass a criminal background and sex offender check

Preferred Candidate Has:

• Proficiency in Mac platform
• Skill set to learn Assisted Rides tracking system
• Ability to work independently, troubleshoot, and conduct and complete assigned tasks in a timely manner
• Available to work in the office and on occasion remotely (when there are remote needs/events)

General Responsibilities (examples do not include all tasks which may be required of the position and are subject to change at any time):

Coordinate all family business, scheduling, and activity

• Oversee family intake, communication, and rider scheduling
• Answer phone and log all calls
• Serve as point of contact for Assisted Rides drive scheduling program
• Manage and maintain ride/driver schedule and ride data in Assisted Rides
• Keep volunteer drivers apprised of drive changes, etc.
• Serve as substitute driver when needed

Employment Benefits: Paid time off and holiday pay

Questions regarding this position may be addressed to: .

Send cover letter and resume BY 5:00 p.m. Friday, February 28, 2024, through really or by U. S. mail to: The Davies Project, 230 Bingham Street, Suite 100, Lansing, MI 48912

(Please note: The Davies Project is an equal opportunity/affirmative action employer and provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristics protected by federal, state, or local laws. The Davies Project follows Employment at Will practices. Employment may be terminated by either party with or without notice and with or without cause.)

Job Type: Part-time

Pay: $22.00 per hour

Expected hours: No more than 30 per week

Benefits:

• Paid time off

Schedule:

• Day shift
• Monday to Friday
• Weekends as needed

Work Location: In person

Salary : $22