What are the responsibilities and job description for the Customer Communications Specialist position at The Davis Companies?
Job Title : Customer Communications Specialist
Location : Fully Virtual
Shift : 11 : 30 AM – 8 : 30 PM EST Monday Through Friday
Duration : 6-month contract
Pay Rate : $35
JOB DESCRIPTION :
The Customer Communications team is responsible for informing and engaging customers throughout their lifecycle. This includes, among other things, providing transparent and rapid communications when an unforeseen outage impacts their day-to-day operations.
Our team is looking for a Communications Strategist to communicate the status and serviceability of cloud solutions, providing valuable information during sensitive moments for our customers.
This is a contingent role with a 6-month contract from April through September 2025. Some limited on-call shifts may be required outside of normal working hours, during weekends, or on holidays.
Your Responsibilities :
- Work with a multi-disciplinary response team to gather real-time information on outages and our efforts to restore service.
- Craft and deliver communications to inform customers of impacts to service, restoration efforts, known workarounds, and resolution.
- Track incidents, communications sent, and outlier situations to ensure shared visibility and support continuous improvement efforts.
- Build and send communications to customers on planned product maintenance and new product feature releases.
About you :
Salary : $35
