What are the responsibilities and job description for the Customer Service Representative position at The Davis Companies?
Are you a customer-focused professional with strong communication skills? Join a leading global manufacturer headquartered in Norton, OH, in a role where your contributions will be valued, and your career can grow. This is an exciting opportunity to be part of a collaborative team while receiving competitive compensation, excellent benefits, and hands-on experience in a role that makes a real impact.
What Youll Do :
- Serve as the first point of contact for incoming calls, delivering exceptional customer service with a positive and professional attitude.
- Accurately enter customer orders and proactively communicate any exceptions or updates.
- Utilize the Syspro ERP system to input orders, retrieve customer history, check stock status, and track sales orders.
- Process Return Material Authorizations (RMAs) and issue credits as needed.
- Maintain strong relationships with key decision-makers at dealer accounts.
- Support the marketing team by creating and assembling materials for sales representatives.
- Proofread and edit documents as assigned.
- Assist with additional administrative and customer service tasks as needed.
What You Bring :
This is more than just a customer service roleit's an opportunity to help elevate the department as a revenue driver while strengthening brand awareness and customer relationships. If youre a motivated professional who thrives in a dynamic setting, we want to hear from you!
