What are the responsibilities and job description for the Electrical System Specialist position at The Davis Companies?
Job Description
We are seeking a skilled Electrical System Specialist to join our team at The Davis Companies. As a Technical Support Specialist, you will be the first point of contact for customers, providing top-notch support and troubleshooting complex electrical systems.
This role offers a blend of hands-on problem-solving, customer interaction, and opportunities for growth in a high-tech environment. You will handle incoming customer calls, provide technical support, and troubleshoot high-powered laser and electronic systems.
- Issue and manage Return Material Authorizations (RMAs), ensuring accurate database entries.
- Coordinate repair activities, including both warranty and non-warranty services.
- Support mid- to high-power laser system installations and post-installation activities.
- Assist in the development of training modules for internal teams and customers.
