What are the responsibilities and job description for the Technical CSA position at The DAVIS Companies?
Technical CSA - Temp to Hire
A manufacturer of test chambers and batteries is looking for a Technical CSA to join their team. This is a temp to hire opportunity in Acton, MA.
Office Hours of the Technical CSA:
Monday - Friday 8:30a - 5:00p
Responsibilities of the Technical CSA:
Requirements of the Technical CSA:
Technical CSAs apply today!
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
A manufacturer of test chambers and batteries is looking for a Technical CSA to join their team. This is a temp to hire opportunity in Acton, MA.
Office Hours of the Technical CSA:
Monday - Friday 8:30a - 5:00p
Responsibilities of the Technical CSA:
- Service as the primary point of contact by promptly and professionally answering phones, chats, and emails to provide exceptional customer service and support.
- Proactively engage with clients on chat, phone, and email to establish strong relationships and provide exceptional customer success support.
- Efficiently multitask across different communication channels
- Onboard new customers and document their support activities, ensuring a smooth transition and optimal utilization of products and services.
- Develop personal expertise in the subject matter and proprietary technologies offered to effectively assist customers and provide tailored solutions.
- Offer ongoing support for optimizing chamber usage and preventive maintenance, ensuring customers achieve the best possible results.
- Demonstrate proficiency in using Google Suite and Hubspot for various tasks and responsibilities.
- Maintain a high level of professionalism in verbal and written communication, paying meticulous attention to detail.
- Provide excellent phone etiquette and customer service, ensuring positive and satisfactory interactions with customers
Requirements of the Technical CSA:
- BA/BS degree with 2-3 years of experience or High School Diploma with at least 5-7 years of experience
- Professional verbal and written communication skills with attention to detail.
- Technical aptitude and understanding.
- Able to function in a high transactional sales volume environment.
- Proficiency with Hubspot (CRM) and Google suite preferred.
Technical CSAs apply today!
DAVIS Companies partners with the top employers locally and nationally. They choose us because of our reputation for finding high quality talent, fast, but also our experience for evaluating and representing the best candidates in the marketplace. We make every effort to provide updates and feedback to candidates at each stage of the process as we appreciate how stressful looking for a new role can be. Apply today and experience “The DAVIS Difference”.
