Commercial Lines Customer Service Agent (CSA)

About Us The DeHayes Group was founded in 1982 as a commercial property and casualty insurance agency with three employees. Organic growth, acquisitions and development of new product lines enabled The DeHayes Group to become the largest locally owned insurance agency in Northeast Indiana. We are pleased to offer commercial property and casualty, group benefits, personal lines, senior benefits, wellness and financial services. The DeHayes Group represents more than 40 insurance carriers, insures over 1,300 business and 1,800 households and is responsible for the health insurance needs of more than 19,000 lives. Our mission is exceeding expectations beyond insurance. The DeHayes Group proactively delivers the outstanding service and expertise that our clients have come to expect and appreciate for over 30 years. We do this by developing a deep relationship with our clients. This is what guides us to provide you with a tailored solution for your business and personal needs, whether it be property and casualty insurance, employee benefits, personal insurance or financial services. Commercial Lines Customer Service Agent (CSA) Primary Role: Day-to-day maintenance and servicing of assigned Commercial Lines accounts, including but not limited to: Marketing & placement of CL new business and renewal accounts Maintaining a high level of client service and satisfaction Duties: Update applications, assemble loss runs, and other underwriting information to submit to insurance companies. Prepare proposals, binders, auto ID cards, and renewal certificates. Receive phone calls, faxes or e-mails from customers for policy endorsements and process per agency procedures. Qualifications: Active Indiana Property & Casualty License Minimum 5 years’ insurance brokerage or equivalent experience Extensive knowledge of all lines of commercial insurance, including sophisticated and less common coverages, especially those products represented through agency Real Estate & Contracting experience highly preferred Thorough knowledge of brokerage operations including claims handling, procedures, commercial lines rating, agency management system, and applicable insurance laws/codes Experience and expertise in operating in an electronic environment; Applied Epic knowledge is preferred but not required. Excellent automation skills, Outlook, Word, Excel, document management software, carrier proprietary systems, and phone systems; Intermediate Excel skills required Excellent time management, organizational and verbal and written communication skills High degree of self-motivation and self-direction Attention to detail Strong mathematic abilities preferred Hours: Monday – Friday, 8:00am to 4:30pm Office Location: 11118 Coldwater Road, Fort Wayne, IN 46845 Benefits: Competitive Compensation Health Insurance Plans (PPO, HSA, Copay Options) Dental Insurance Vision Insurance Company Paid Disability Insurance Supplemental Insurance including Critical Illness, Accident, Legal, Pet Insurance 401(k) with Safe Harbor Match Paid Time Off Paid Holidays No Solicitation Notification to Agencies: Please note that Keystone Agency Partners and our Partner Agencies do not accept unsolicited resumes or calls from third-party recruiters or employment agencies. In the absence of a signed Master Service Agreement and approval from HR to submit resumes for a specific requisition, Keystone Agency Partners will not consider or approve payment to any third parties for hires made. Show less