What are the responsibilities and job description for the Dental Call Center Agent position at The Dental Lounge?
Job Summary
We are seeking a dedicated and enthusiastic Call Center Representative to join our team. In this role, you will be the first point of contact for our clients, providing exceptional customer service and support. Your ability to communicate effectively, analyze customer needs, and utilize medical terminology will be essential in delivering a high-quality experience. Multilingual candidates are encouraged to apply, as we value diverse communication skills in our fast-paced environment.
Responsibilities
- Handle inbound and outbound calls with professionalism and courtesy.
- Provide accurate information regarding medical services and terminology to clients.
- Analyze customer inquiries and resolve issues efficiently while maintaining a positive attitude.
- Document all interactions in our computerized system accurately and promptly.
- Maintain knowledge of company policies, procedures, and services to assist customers effectively.
- Exhibit excellent phone etiquette to ensure a pleasant experience for all callers.
- Collaborate with team members to improve service delivery and customer satisfaction.
Qualifications
- High school diploma or equivalent; additional education in a medical office setting is a plus.
- Previous experience in customer service or call center environments preferred.
- Bilingual or multilingual proficiency in English and other languages is highly desirable.
- Familiarity with medical terminology is beneficial but not mandatory; training will be provided.
- Strong communication skills with the ability to convey information clearly and concisely.
- Proficient in using computers and various software applications for data entry and management.
- Ability to work effectively both independently and as part of a team.
Join us in making a difference by providing outstanding support to our clients!
Job Type: Full-time
Pay: $15.00 - $22.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Evening shift
- Monday to Friday
Work Location: In person
Salary : $15 - $22