What are the responsibilities and job description for the Lead Application Support Engineer position at The Depository Trust & Clearing Corporation (DTCC)?
Job Description
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay And Benefits
Being a member of the Enterprise Application Support team your role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
Your Primary Responsibilities
Technical Qualifications (Distributed):
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About The Team
To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
Are you ready to make an impact at DTCC?
Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development? At DTCC, we are at the forefront of innovation in the financial markets. We're committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.
Pay And Benefits
- Competitive compensation, including base pay and annual incentive
- Comprehensive health and life insurance and well-being benefits, based on location
- Pension / Retirement benefits
- Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
- DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).
Being a member of the Enterprise Application Support team your role specializes in maintaining and providing technical support for all applications that are beyond the development stage and are running in the daily operations of the firm. This role works closely with development teams, infrastructure partners, and internal clients to advance and resolve technical support incidents.
Your Primary Responsibilities
- Experience with using ITIL Change, Incident and Problem management processes.
- Resolve critical production issues by leading Major Incident calls and engaging the proper parties needed.
- Solve and debug infrastructure component(s) to resolve technical issues in complex and highly regulated environments comprised of ground and cloud applications and services.
- Analyze proposed application design(s) and provide feedback on potential gaps or provide recommendations for optimization.
- Hands-on experience with Monitoring and Alerting processes in Distributed and Mainframe environments.
- In depth knowledge and understanding of cyber security standard methodologies and general security concepts like password rotation, access restriction and malware detection.
- Contribute in Monthly Service Reviews (MSR) with Development partners to go over KPI metrics.
- Participate in Disaster Recovery / Loss of Region events (planned and unplanned) completing tasks and collecting evidence.
- Collaborate both within the team and across teams to resolve application issues and advance as needed.
- Support audit requests in a timely fashion providing needed documentation and evidence.
- Plan and complete certificate creation/renewals as needed.
- Create, Modify and Monitor Dashboards to better catch potential issues and aide in observability.
- Solid ability to gather and analyze project requirements and translate them into technical specification(s).
- Deep understanding of all lifecycle components (code, test, deploy).
- Good verbal and written communication and interpersonal skills, communicating openly with team members and others.
- Champion a culture where honesty and transparency are expected.
- On call support with flexible work arrangement.
- NOTE: The Primary Responsibilities of this role are not limited to the details above. **
- Minimum of 6 years of related experience
- Bachelor's degree preferred or equivalent experience
Technical Qualifications (Distributed):
- Hands on experience in Unix, Linux, Windows, SQL/PLSQL
- Familiarity working with relational databases (DB2, Oracle, Snowflake)
- Monitoring and Data Tools experience (Splunk, DynaTrace, Thousand Eyes, Grafana, Selenium, IBM Zolda)
- Cloud Technologies (AWS, Azure, OpenShift)
- Scheduling Tool experience (CA AutoSys, Control-M)
- Middleware experience (Solace, Tomcat, Liberty Server, WebSphere, WebLogic, JBoss)
- Messaging Queue Systems (IBM MQ, Oracle AQ, ActiveMQ, RabbitMQ, Kafka)
- Scripting languages (Bash, Python, Ruby, Shell, Perl, JavaScript)
- Mainframe solve and support skills (COBOL, JCL, DB2, DB2 Stored Procedures, CICS, SPUFI, File aid)
- Mainframe scheduling (Job abends, Predecessor/Successor)
About Us
DTCC safeguards the financial markets and helps them run efficiently, in times of prosperity and crisis. We are uniquely positioned at the center of global trading activity, processing over 100 million financial transactions every day, pioneering industry-wide, post-trade solutions and maintaining multiple data and operating centers worldwide. From where we stand, we can anticipate the industry’s needs and we’re working to continually improve the world’s most resilient, secure and efficient market infrastructure. Our employees are driven to deliver innovative technologies that improve efficiency, lower cost and bring stability and certainty to the post-trade lifecycle.
DTCC proudly supports Flexible Work Arrangements favoring openness and gives people freedom to do their jobs well, by encouraging diverse opinions and emphasizing teamwork. When you join our team, you’ll have an opportunity to make meaningful contributions at a company that is recognized as a thought leader in both the financial services and technology industries. A DTCC career is more than a good way to earn a living. It’s the chance to make a difference at a company that’s truly one of a kind.
Learn more about Clearance and Settlement by clicking here .
About The Team
To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.
