Lead Host

POSITION OVERVIEW:
The Lead Host role is pivotal to creating an exceptional guest experience by managing the front-of-house team and ensuring smooth, efficient operations. OpenTable and prior Host experience in a restaurant is a requirement. You will serve as the primary point of contact for guests upon arrival, oversee seating arrangements via OpenTable, and act as a mentor and supervisor for fellow hosts. This role requires a leader with proven supervisory experience, a deep understanding of restaurant hosting, and a commitment to excellent service.

ROLE REQUIREMENTS:

• Guest Experience & Front-of-House Supervision:
• Oversee and coordinate all aspects of the guest arrival and seating process.
• Lead and mentor the host team to maintain high standards of service.
• Monitor and adjust seating arrangements during peak times to maximize efficiency and guest satisfaction.
• Operational Responsibilities:
• Manage reservations and walk-in seating using OpenTable; prior experience with OpenTable is required.
• Collaborate with management to develop and implement front-of-house policies and procedures.
• Ensure the dining area is welcoming, organized, and operates efficiently.
• Experience & Skills:
• Minimum of 3 years of experience as a Host in a restaurant environment.
• Proven supervisory or leadership experience in a high-volume setting.
• Exceptional communication and interpersonal skills to engage effectively with guests and team members.
• Strong problem-solving skills and the ability to remain composed under pressure.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Additional Duties:
• Assist with staff scheduling, training, and performance evaluations as needed.
• Resolve guest complaints promptly and professionally.
• Uphold a professional demeanor and maintain a polished personal appearance at all times.
• Support management in executing daily operational tasks and special projects.

LANGUAGE SKILLS:

• Excellent verbal and written communication skills are required to interact effectively with guests, staff, and management.

PHYSICAL DEMANDS:

• Must be able to stand and move continuously for long periods during shifts.
• Ability to manage repetitive motions and maintain composure during high-volume periods.
• Occasional lifting of items (up to 20 lbs) may be required.

COMMENTS:
This job description outlines the primary functions and expectations for the Lead Host role. It is not exhaustive; other duties may be assigned as needed to meet the evolving needs of the restaurant. Regular attendance and punctuality are critical. Employees with inconsistent attendance may face disciplinary action up to and including termination. Flexibility in scheduling is essential due to the dynamic nature of the hospitality industry.

Job Types: Full-time, Part-time

Pay: $20.00 - $30.00 per hour

Benefits:

• Employee discount

Shift:

• 8 hour shift
• Day shift
• Evening shift

Work Location: In person

Salary : $20 - $30