What are the responsibilities and job description for the Building Attendant position at The Detroit Institute of Arts?
JOB TITLE: Building Attendant
DEPARTMENT: Environmental Services
REPORTS TO: Supervisor, Environmental Services
CLASSIFICATION: Full-Time, Non-Exempt, Union
REMOTE WORK ELIGIBILITY: Museum-Based
SHIFT OPTIONS: Afternoon Shift, 6-Month Contract
GENERAL SUMMARY
Under the supervision of the Manager, Environmental Services and the Supervisor, Environmental Services, the Building Attendant performs general cleaning and janitorial work, including cleaning and disinfecting restrooms, cleaning floors, shampooing rugs, cleaning glass and removing rubbish and recycling.
ESSENTIAL FUNCTIONS
- Sweep, vacuum, dust, and wet mop floors.
- Operate various equipment used to clean floors and carpets, including vacuum cleaners, floor scrubbers, floor buffers, carpet shampooers and extractors, and other miscellaneous equipment.
- Clean restrooms and replenish supplies.
- Collect and dispose of waste and recyclable products.
- Replenish Environmental Services materials, equipment and supplies as needed throughout the facility.
- Wash and/or spot clean walls, doors, fixtures, counters, furniture, etc.
- Clean elevator tracks.
- Demonstrate friendly, courteous, and professional customer service behavior.
- Provide prompt service and attention to issues as they arise throughout the building in a consistently accommodating manner to ensure a clean and safe environment in support of the Visitor Satisfaction strategic goal.
- Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
- Perform other duties as assigned.
QUALIFICATIONS
EDUCATION AND EXPERIENCE
High school diploma or equivalent and one (1) year of cleaning experience in a museum, office, hospital, hotel, or similar setting required.
KNOWLEDGE, SKILLS, AND ABILITIES
- Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals.
- Demonstrated ability to work with attention to detail and produce accurate results.
- Demonstrated ability to provide strong customer service.
- Ability to respond calmly and make decisions in urgent and emergency situations.
- Demonstrated flexibility and adaptability to changes in priorities based on operational need.
- Ability to work regular weekend, evening, and holiday hours.
- Occasional on-call availability may also be required
- Must be proficient in the latest version of Microsoft Office 365.
- Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
- Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork. This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.
Position requires frequent light work, occasional heavy work, and the ability to independently grasp, lift and carry materials weighing up to 30 lbs. Work often involves long periods of walking, standing, bending, pushing carts, carrying materials, using cleaning chemicals and operating cleaning equipment. Visual acuity is required to safely operate cleaning equipment. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.
This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate.
THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.
