Retail Sales Lead

JOB TITLE: Retail Sales Lead 

DEPARTMENT: Museum Shop 

REPORTS TO: Retail Manager and Museum Shop Assistant Manager 

CLASSIFICATION: Part-Time, Non-Exempt 

REMOTE WORK ELIGIBILITY: Museum-Based

AVAILABLE SCHEDULES: 24 Hours per week, 16 Hours per week. In order to be considered, candidates must have weekend availability.

GENERAL SUMMARY 

Under the supervision of the Retail Manager and Museum Shop Assistant Manager, the Retail Sales Lead is responsible for all sales functions, maintenance, and recovery in the Museum Shop. Maintain an overall awareness of the entire work environment including major duties responsibilities.  

ESSENTIAL FUNCTIONS 

• Be responsible for opening and closing of the Museum Shops, accurate cash handling, reconciling daily transactions, resolving accounting discrepancies and making deposits. 
• Oversee all aspects of customer service on the sales floor, including greeting visitors, efficient and timely transaction processing, interactive demoing, and vast product and museum knowledge. Maintain an overall awareness of the entire work environment.   
• Understand, work, and lead team to achieve sales goals and Key Performance Indicators (KPI) and budgets. 
• Understand and work to achieve an increased approval rating on the Visitor Satisfaction Survey. 
• Train and supervise sales staff in daily operations in the Museum Shops to prepare for the day to include merchandising, restocking and recovery, customer service standards and appropriate attire. Manage sales staff breaks.  
• Operate point-of-sales system efficiently ensuring fast transaction speed, knowledge of inventory, and accurate inventory of merchandise. 
• Be able to work independently in exhibition and pop-up shops, as needed. This includes set up, event sales, and reconciliation, alone or with another team member. 
• Continually increase knowledge of the DIA collection and related Museum Shop merchandise.  
• Contribute actively to a warm and friendly atmosphere by greeting visitors and provide general information and directions throughout the visit.

• Observe Museum Shop security procedures strictly and provide emergency response to the staff and public, as needed, under the guidance of the DIA Protection Services Policies. 
• Apply DIA values to interactions to support a culture of belonging among internal and external stakeholders.
• Perform other duties as assigned. 

QUALIFICATIONS 

EDUCATION AND EXPERIENCE  

High school diploma or equivalent required. One (1) year retail experience required; specialty retail preferred. 

KNOWLEDGE, SKILLS, AND ABILITIES  

• Demonstrated collaboration skills to work across departments and divisions internally and with diverse stakeholders externally.  
• Demonstrated ability to speak publicly, including presenting or sharing information in a clear, effective, and engaging manner suited to the audience.
• Demonstrated skills to prioritize and complete multiple tasks to meet deadlines and goals. 
• Ability to calmly and professionally deescalate challenging situations with visitors.
• Ability to identify challenges and opportunities, engage others in their resolution, and recommend appropriate course of action.
• Demonstrated ability to provide strong customer service.
• Demonstrated ability to work with attention to detail and produce accurate results. 
• Ability to retain product knowledge.
• Demonstrated flexibility and adaptability to changes in priorities based on operational need.
• Ability to work regular weekend, evening, and holiday hours.  
• Must be proficient in the latest version of Microsoft Office 365.
• Must have proficiency in the use of remote work technology such as scheduling with, connecting to, and using digital collaboration platforms such as Microsoft Teams.
• Must be able to establish and maintain professional, productive and courteous interactions that promote positive teamwork.  This encompasses going beyond giving and receiving instructions and includes but is not limited to (a) performing work activities requiring interacting or speaking with others; and (b) responding appropriately to constructive feedback or suggestions for improvement from a supervisor.  

PHYSICAL DEMANDS 

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Upon receiving notice, reasonable accommodations may be made, if possible, to enable individuals with disabilities to perform the essential functions.  

Must be able to frequently carry, handle, and grasp. Must be able to be present on and navigate the entire sales floor up to 100% of each shift. This position requires occasional lifting, pulling, climbing, stooping, kneeling, crouching, reaching, and repetitive motions. Weight lifted or exerted is up to 25 lbs. daily for stocking items. High visual acuity is required for cash handling procedures and operating POS system. While performing the duties of this job, the employee is regularly required to communicate and exchange accurate information using various methods including in-person, telephone and email.  

This job description describes the general nature of the duties and requirements of this job. It is not intended to be an exhaustive list or to limit the supervisor’s ability to modify work assignments as appropriate. 

THE DETROIT INSTITUTE OF ARTS IS AN EQUAL OPPORTUNITY EMPLOYER.