What are the responsibilities and job description for the Citrus Club Bartender position at The Dewberry Charleston?
Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.
PRIMARY FUNCTION: Citrus Club Bartender
DEPARTMENT: Food & Beverage
REPORTS TO: Citrus Club Manager, Beverage Director
Summary
The Citrus Club Bartender will work closely with fellow service members as well as the Culinary team to ensure a memorable, five-star experience for our guests. The focus of this role will be providing luxury beverage and food service to our guests, using a friendly and professional demeanor. This role will contribute to Front of House operations by efficiently and correctly preparing all cocktails to Dewberry standards and guest specifications as well as other operational and managerial goals.
Essential Functions
Major areas of responsibility include, but are not limited to:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined TM ,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
PRIMARY FUNCTION: Citrus Club Bartender
DEPARTMENT: Food & Beverage
REPORTS TO: Citrus Club Manager, Beverage Director
Summary
The Citrus Club Bartender will work closely with fellow service members as well as the Culinary team to ensure a memorable, five-star experience for our guests. The focus of this role will be providing luxury beverage and food service to our guests, using a friendly and professional demeanor. This role will contribute to Front of House operations by efficiently and correctly preparing all cocktails to Dewberry standards and guest specifications as well as other operational and managerial goals.
Essential Functions
Major areas of responsibility include, but are not limited to:
- Prepare all drink orders to customer request and recipe specifications
- Maintain a thorough knowledge of cocktail recipes as well as all other food and beverage offerings
- Verify guest identification in observance of legal age requirements
- Obtain guest last name and utilize throughout the entirety of the guests’ visit
- Assume responsibility for set-up of bar stations, including completing any necessary prep work for service
- Asses guest preferences in order to make informed recommendations
- Remain guest-focused in order to foster an excellent guest experience
- Drive revenue through utilization of suggestive selling techniques
- Consistently inquire as to guest allergies and dietary restrictions
- Record guest orders and place orders trough the Point of Sale system to the kitchen, notifying the Culinary team of any special instructions
- Stock and replenish all bar liquors, beers, wines, garnishes, syrups, ice, glassware, and other supplies as needed throughout service
- Accurately record all bar transactions through the Point of Sale system
- Handle all cash and credit card transactions as well as room charges as specified by The Dewberry’s standards, policies, and procedures
- Maintain a composed and professional demeanor whilst multi-tasking in order to ensure a seamless 5-Star experience for all guests, regardless of business levels
- Ensure guest satisfaction throughout their visit, providing solutions to complaints and escalating issues to management when necessary
- Provide guests with a friendly farewell, inviting them to return
- Maintain a sanity bar environment, adhering to DHEC guidelines
- Follow local and state laws in addition to The Dewberry’s policies and procedures for the safe service of alcoholic beverages to guests
- High school diploma/GED required
- Dependable work ethic with a positive attitude
- Consistent punctuality with regular and reliable attendance
- Ability to work nights, weekends, and holidays
- Ability to work well within a team
- 1 years of high volume, luxury beverage service experience required
- Thorough knowledge of beverage and cocktail recipes and specifications
- Thorough knowledge of safe food and beverage handling procedures
- Ability to lift up to 50 pounds
- Ability to stand for extended periods of time
- Ability to bend, balance, stoop, kneel, crouch, stretch, and reach
- Ability to work in a hot, humid, and noisy environment
- Ability to operate hand tools and kitchen equipment
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined TM ,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
