What are the responsibilities and job description for the Overnight Ambassador position at The Dewberry Charleston?
PRIMARY FUNCTION: Overnight Ambassador
DEPARTMENT: Front Office
REPORTS TO: Overnight Manager
SUMMARY:
The Overnight Ambassador collaborates with the Overnight Manager to ensure the safety and well-being of all hotel guests. The ideal candidate for this role is dependable and possesses a willingness to serve as well as a consistent ability to adhere to The Dewberry’s luxury service standards.
ESSENTIAL FUNCTIONS:
Major areas of responsibility include, but are not limited to:
- Reconcile all hotel cashier transactions.
- Review remaining arrivals and process any No-Shows.
- Run End of Day processing.
- Review and compile accounting reports on a timely basis after 3:00AM.
- Ensure the accuracy of guest billings and ledger transactions.
- Email all departing guests a copy of their folios.
- Effectively communicate concerns or related issues to management.
- Perform guest services functions as required (i.e. check guests in/out, take reservations, wake-up calls, etc.)
- Handle guest requests and ensure overall guest satisfaction in a timely, friendly, and efficient manner.
- Restock Front Desk Inventory and communicate any low supply.
- Maintain the cleanliness and 5-star appearance of the lobby and front drive.
- Respond to any safety and security issues, concerns, or disasters in accordance with all policies, procedures, and regulations.
- Patrol the interior of and the perimeter of the hotel and the property to observe and identify potential safety risks, security risks and undesirable conditions.
- Respond to emergency situations including, but not limited to, safety hazards, fires, medical emergencies, and threats to life and/or property.
- Promote safe work policies and practices.
- Initiate preliminary investigations into incidents as needed.
- Open every door for all guests entering or leaving the hotel.
- Provide guests with a thorough introduction to the hotel upon arrival.
- Park and retrieve vehicles in a safe and timely manner.
- Perform daily audits of parked vehicles while maintaining the security of the parking lot.
- Complete daily inventory of car keys in valet closet.
- Utilize the hotel’s work order system, “ALICE,” to receive tasks and log work.
- Assist In Room Dining with collecting breakfast tags, taking orders, delivering food, etc.
- Prepare morning coffee, open the Fitness Center, and display newspapers throughout the hotel.
- Place all outside cushions on patio furniture.
QUALIFICATIONS:
- High school diploma/GED required.
- One year of hotel/hospitality experience preferred.
- One to two years of customer service experience preferred.
- Strong knowledge of Microsoft Office Suite.
- Ability to quickly adapt to new software products.
- Current CPR, AEF, and First Aid certification.
- Knowledge of and ability to perform required role in the event of emergencies.
- Excellent verbal and written communication skills.
- Excellent organizational and time management skills.
- Consistent professional and exceptional guest recovery skills.
- Ability to work and remain calm and professional in a fast-paced environment to ensure guest satisfaction.
- Ability to work overtime, evenings, overnights, weekends, and/or holidays based on business demands.
BENEFITS OF JOINING THE DEWBERRY TEAM:
- Competitive Pay
- Advancement & Growth Opportunities
- Full-Time and Part-Time Positions
- Flexible Paid Time Off
- 401K with Company Match
- Education Reimbursement
- Free Downtown Parking
- Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates
Who We Are:
We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.
About The Dewberry:
As a 2022 Condé Nast Traveler Gold List award recipient for Best Hotel in the World, The Dewberry is located in the heart of downtown Charleston, bordering Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center.
Offering 153 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern ReimaginedTM,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces along with the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, treatments at our urban oasis, The Spa, the curated boutique The Shop as well as The Fifth Avenue Club by Saks Fifth Avenue.
The Dewberry is known among teammates, guests, and the community as a leader in the field of hospitality. As a brand, The Dewberry teammates, experience, and brand are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.
