Overnight Public Area Attendant

Are you a highly motivated individual with refined professionalism and strong attention to detail? We want YOU to experience Southern Reimagined at The Dewberry Hotel, located in the heart of downtown Charleston.

Who We Are:

We are a tightknit group of passionate individuals who are unrelenting when it comes to offering a flawless experience at The Dewberry while maintaining our unique brand standards. Every Teammate plays a key role in contributing to the success of the whole hotel.

About The Dewberry:

As a 2022 Condé Nast Traveler Gold List award recipient for best hotel in the world, The Dewberry is located in the heart of downtown Charleston, bordering historic Marion Square, just steps from the shopping and dining on King Street, Museum Mile and The Gaillard Center. Offering 154 thoughtfully appointed rooms, world-class service and unparalleled views, The Dewberry occupies the former L. Mendel Rivers (circa 1964) federal building and pays homage to Charleston’s century architectural splendor. The hotel is the result of owner John Dewberry’s vision of “Southern Reimagined,” which he developed over the course of an eight-year renovation and preservation of the building. The hotel features several event spaces, the nationally celebrated cocktail program at the brass bar in The Living Room, the whimsical cocktail lounge Citrus Club, and treatments at our urban oasis, The Spa. The Dewberry is committed to delivering a world-class experience to our discerning guests with a thoughtful approach and flawless execution. We are known among our teammates, our guests, and our community as leaders in our field of hospitality who are authentic, humble, and innovative operators driven to anticipate needs and exceed expectations.

BENEFITS OF JOINING THE DEWBERRY TEAM:

• Competitive Pay
• Advancement & Growth Opportunities
• Full-Time and Part-Time Positions
• Flexible Paid Time Off
• 401K with Company Match
• Education Reimbursement
• Free Downtown Parking
• Subsidized Medical, Dental, & Vision Coverage for Full-Time Teammates

PRIMARY FUNCTION: Overnight Public Area Attendant

DEPARTMENT: Housekeeping

REPORTS TO: Housekeeping Manager

SUMMARY:

At The Dewberry, our primary focus is to become a part of our guests’ fondest memories no matter their reason for visiting. The Public Area Attendant will enhance the guests’ experience by maintaining the Dewberry’s meticulous appearance standards in tall public areas of the hotel.

The focus of this role will be to ensure the overall cleanliness and upkeep of the hotel. This role contributes to The Dewberry's success by taking control of his or her own tasks and working in a team setting to support the goals of the Housekeeping department.

ESSENTIAL FUNCTIONS:

Major areas of responsibility include, but are not limited to:

• Maintain established cleaning and appearance standards in the restrooms, restaurant outlets, lobby, fitness center, public hallways, Spa, conference rooms, event spaces, and other hotel areas.
• Restock the restrooms’ linens, toiletries, soap, tissue, candles, and other amenities on a continuous basis.
• Clean, disinfect, and sanitize public areas.
• Remove trash and deposit into appropriate receptacles.
• Vacuum or mop public area floors.
• Dust all furniture and fixtures.
• Wipe mirrors, windows, windowsills, walls, light switches, and countertops.
• Check and replace light bulbs as needed.
• Organize, store, and maintain all cleaning equipment and supplies.
• Ensure the cleanliness of all Housekeeping areas.
• Demonstrate superior attention to detail when inspecting public areas of the hotel.
• Respond to guest requests and ensure that all guest issues are resolved.
• Escalate guest service issues to management when needed.
• Notify the Maintenance team of damage or necessary repairs to public area fixtures, furniture, or equipment.
• Perform Room Attendant and Houseperson tasks, when necessary, in case of absence.
• Assist with any special cleaning projects as assigned by management.
• Attend daily pre-shift meetings.

QUALIFICATIONS:

• Minimum of one year of hotel/hospitality experience.
• Housekeeping experience preferred.
• Ability and willingness to work overnight shifts.
• Ability to learn how to use a handheld tablet.
• Ability to follow instructions regarding the use of chemicals and supplies.
• Knowledgeable about maintaining, cleaning, and preserving a wide variety of surfaces.
• Ability to multi-task and complete assigned tasks in a timely manner with little or no supervision.
• Dependable work ethic and a positive attitude.
• Consistent punctuality, with regular and reliable attendance.
• Ability to work overtime, nights, weekends, and holidays.
• Ability to push, pull, or lift up to 50 pounds.
• Ability to stand and walk for extended periods of time.
• Ability to operate hand tools and cleaning equipment, and use ladders when required.