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Onsite Support Engineer - Fulltime

The Dignify Solutions LLC
New York, NY Full Time
POSTED ON 1/22/2025
AVAILABLE BEFORE 4/22/2025
  • Strong Computer Skills and the Ability to Troubleshoot and Diagnose complex problems
  • Exposure to and knowledge of Microsoft Active Directory and Office 365 concepts and administration
  • Experience handling L2 / L3 troubleshooting for Windows & MAC OS
  • Experience with Citrix and Microsoft Remote Desktop concepts and administration
  • Knowledge of DHCP, IP routing, VPN, and firewall concepts
  • Experience in supporting minor hardware repairs (Desktop & Laptop)
  • Experience in phone system administration
  • Provides third level investigation and diagnosis
  • Resolves and closes incidents / service requests as per help desk procedures & within SLA
  • Escalates unresolved incidents / service requests within agreed timescales
  • Logs relevant incident / service request details per help desk procedures
  • Communicates with client regarding incident progress
  • Ensures tickets are updated at all times until issues are resolved
  • Liaises with clients, other IT support groups and 3rd party providers when necessary
  • Performs imaging / reimaging of PCs
  • Performs IMAC (Install, Move, Add and Change)

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