Branch Manager I

Basic Qualifications

Education/Training: B.S. or B.A. degree in related field preferred; specialized banking education and training.

Skill(s): Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations, communicative, and sales skills; demonstrated management and supervisory skills sufficient to manage a staff of less (usually) than seven (7) employees; minimal commercial lending authority; a thorough knowledge of the features and benefits of all bank products and services; a working knowledge of bank operating policies and procedures; visual and auditory skills; valid driver's license, as well as proof of auto insurance.

Experience: A minimum of three (3) years' related experience normally required.

General Responsibilities

Responsible for managing the Branch Office in order to meet the financial services needs of customers in the assigned community market area; implementing strategies to achieve goals developed for the office as part of the Bank’s overall strategic plan; ensuring the office's compliance with operating policies and procedures and outside regulatory requirements; directly supervising assigned personnel; communicating with appropriate management and staff personnel; providing periodic reports.

Essential Duties

1. Manages the Branch Office in order to meet the financial services needs of customers in the assigned community market area as follows:

a. Works with management in establishing growth, sales, and profit objectives for the office; provides input to these objectives and to the manner in which performance will be measured and controlled.

b. Ensures that the branch office is properly staffed and that the staff is trained to meet customer service needs as well as sales objectives.

c. Makes certain that all office operations are performed in accordance with established Bank policies and procedures, either directly or through appropriate supervisor, e.g., office balancing, control of vault cash, etc.; makes recommendations for changes/improvements as appropriate.

d. Provides for the proper security, maintenance, and cleanliness of the office; supervises the opening and closing of the building and vault; makes necessary provisions for the securing and accounting of negotiable papers.

e. Maintains current knowledge of federal and state regulations pertinent to branch office operations.

f. Maintains records and prepares required monthly reports.

g. Monitors overdrawn checking accounts and delinquencies.

h. Communicates with other Bank departments to assist in answering questions and resolving issues.

i. Makes certain that all customer service personnel are adequately trained both with respect to product knowledge and selling techniques.

j. Ensures that all sales and customer service reporting information is provided on a timely basis.

k. Conducts regularly scheduled (at least twice a month) sales and customer service meetings; actively encourages staff to build customer relationships.

l. Serves as an active member of the office customer service team and is held accountable for sales performance; refers customers to other Bank departments as appropriate.

m. Interacts with senior management and other Bank officers to further expand existing customer relationships and develop new contacts.

n. Maintains a working knowledge of the Bank’s lending and credit policies and answers customer questions as appropriate; takes loan applications; approves or rejects loan applications within individual lending authority.

o. Makes "outside" sales and customer service calls on present and prospective customers within the office's market area.

p. Performs duties of a Customer Service Specialist as needed. (See Customer Service Specialist Job Description.)

2. Implements strategies to achieve goals assigned to the office as established in the Bank’s overall strategic plan; assists in the development of the annual budget for the office and adheres to budget parameters.

3. Abides by the current laws and organizational policies and procedures designed and implemented to promote an environment which is free of harassment and other forms of illegal discriminatory behavior in the workplace.

4. Cooperates with, participates in, and supports the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements; ensures that the office and all personnel adhere to the same.

5. Directly supervises assigned personnel as follows:

a. Assists in the selection of new personnel as appropriate.

b. Makes provisions for the proper orientation and training of new personnel.

c. Reviews employee performance throughout the probationary period and on an annual basis thereafter.

d. Organizes, schedules, and distributes work among assigned personnel and ensures proper branch staff levels to meet customer needs.

e. Approves non-exempt time records.

f. Keeps personnel informed of pertinent policies and procedures affecting the office and/or their jobs; creates an atmosphere in which upward communication from employees is encouraged.

g. Administers personnel policies and procedures as established by Bank policy.

6. Communicates with the Retail Banking Manager, other office managers, and appropriate staff personnel in order to integrate goals and activities; attends required meetings as assigned.

7. Provides periodic reports to the Retail Banking Manager and other groups as required throughout the Bank.

8. Actively participates in community organizations and activities in a manner which reflects favorably on the Bank.

Ancillary Duties

1. Performs tasks which are supportive in nature to the essential functions of the job, but which may be altered or re-designed depending upon individual circumstances.

Job Location

Assigned branch location

Various outside locations

Equipment/Machines

1. Automobile

2. Telephone

3. PC/Computer keyboard

4. Printer

5. Calculator

6. Fax machine

7. Copy machine