What are the responsibilities and job description for the Universal Banker I- (Seasonal) position at THE DIME BANK?
Description
We are hiring for the Summer months to help us cover vacations. This is an ideal position for a recent high school graduate or college student.
Launch your career in financial services! As a Universal Banker and part of The Dime Bank team, you will engage in supporting our communities so they remain a place where people can start businesses, grow with their families, and care for their neighbors. Dive into a progressive Universal Banker curriculum that prepares you to provide excellent customer service and grow your career on an established track! The Universal Banker track provides three launch points, UBI, UBII, and UBIII. Engaging internal training programs ensure your continued growth.
Basic Qualifications:
Universal Banker I: Transaction
Education/Training:A high school diploma or equivalent; college education in related field preferred but not required.
Experience: One or more years’ experience in a professional customer service/cash handling and/or financial services environment.
Universal Banker II: Transaction and Deposit
Education/Training: Completion of The Dime Bank’s Universal Banker I curriculum with passing test scores and demonstrated proficiency/mentoring. An associate degree in a related field is preferred.
Experience: Two years’ experience in a professional customer service/cash handling and/or financial services environment.
Universal Banker III: Transaction, Deposit and Loans
Education/Training: Completion of The Dime Bank’s Universal Banker II curriculum with passing test scores and demonstrated proficiency/mentoring. A bachelor’s degree in a related field is preferred.
Experience: More than three years’ experience in a professional customer service/cash handling and/or financial services environment.
General Responsibilities: A Universal Banker does it all – processes customer transactions, opens new accounts, and guides customers through the loan process and other financial services. Our Universal Bankers are known for friendly customer service, building relationships, and making The Dime Bank stand out! Universal Bankers work together with other branches and teams to provide the ultimate customer experience!
Skills/Key Competencies (UB I, UB II, UB III):
Competencies: Our Universal Banking program allows you to thrive in an individual capacity while participating effectively in a team environment as you learn banking transactions and deposit and loan products. Understand the financial services industry – and keep up with its evolution, adapt and change as needed; be results driven, decisive, resilient, perseverant, approachable, and influential. Use time management skills to set priorities; and be computer proficient with new equipment and technology.
Skills: Clearly communicates in English; proficient reading, writing, grammar, and mathematics skills; proficient interpersonal relations and communicative skills. Demonstrates or develops a comprehensive knowledge of all bank forms and documents used in opening new accounts; working knowledge of account maintenance; proficient knowledge of bank retail products and services, along with the operating policies and procedures that impact these products.
Essential Requirements/Accountabilities (UB Level I, II and III):
- Take ownership of your training and career track.
- Adhere to all curriculum learned within your training.
- Pass proficiency tests.
- Excel in competencies to level up!
- Master systems and platforms while elevating the customer experience.
- Gain expertise through thorough training and hands on experiences.
- Share your knowledge of the benefits and features of all applicable Dime Bank products and services with customers using a consultive model.
- Realize opportunities to add value.
- Explore opportunities as a Mortgage Loan Originator (MLO).
- Become a Notary Public as approved and required.
- Volunteer for civic and community activities as an individual and as part of a team.
- Be a great teammate.
- Embrace a collaborative and compliant workplace.
- Adapt to new assignments and altered or re-designed duties.
- Mentor less experienced colleagues.
- Participate in and support the adherence to all internal policies, procedures, and practices in support of risk management and overall safety and soundness and the Bank's compliance with all regulatory requirements, e.g. Community Reinvestment Act (CRA), Bank Secrecy Act (BSA), Equal Credit Opportunity Act, etc.
Hours and Work Schedule
Hours per Week: Full-Time = 38-40. Part-Time = Less than 30.
Work Schedule: Monday through Saturday and will include rotating Friday Nights and Saturdays.
Equipment/Machines
- Telephone
- Teller machine and printer
- Calculator
- PC/Computer keyboard
- Multipurpose (Printer/Scanner/Fax/Copier)
- Coin machine
- Currency counter
- Combination lock
- ATM
- Cash dispenser(s)/recycler
- Security equipment
Salary : $15
