What are the responsibilities and job description for the Jr. Systems Administrator - O365 position at The DNA group?
Job Description
Job Description
Location : Washington, DC
Duration : 12 month contract, with possible extension
W-2 or 1099
No C2C, visa transfers, or sponsorship
The DNA Group is seeking a motivated and detail-oriented Microsoft Office 365 Junior Systems Administrator to support the District’s Microsoft 365environment. The Junior Administrator will assist with the daily management and troubleshooting of Microsoft 365 services, with a focus on providing responsive and effective end-user support.
Key Responsibilities :
- Provide support to end-users for Microsoft 365 services, including Exchange Online, Teams, SharePoint, OneDrive, and Intune.
- Address and troubleshoot client-side issues related to Microsoft 365, handling escalations from Octo Helps and working to resolve tickets efficiently.
- Escalate complex or unresolved issues to senior administrators and other relevant IT staff as needed.
- Perform bulk activations, user setup, and license assignments within the Microsoft 365 admin center to support user onboarding and maintenance.
- Collaborate with senior administrators and IT team members to implement best practices, improve support processes, and enhance user experience.
- Develop and deliver user training on Microsoft 365 features, and create documentation to help end-users maximize the platform’s capabilities.
- Actively monitor and report on system performance and security, identifying potential issues proactively to ensure smooth operation.
Minimum Qualifications :
Required Experience :
This Job Is Ideal for Someone Who Is :
The DNA Group maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state, and local laws .
