What are the responsibilities and job description for the Claims Assistant position at The Doctors Company?
TDC Specialty Underwriters, Inc. (TDCSU), an Excess & Surplus lines subsidiary of The Doctors Company (the nation’s largest writer of physicians’ malpractice insurance based in Napa, California), offers a broad range of professional and management liability insurance products focused on healthcare providers, institutions and organizations. TDCSU has been in existence since January 2016 and is seeking to hire experienced professionals and those interested in starting their career in medical malpractice insurance to support its continued growth. TDCSU is headquartered in Unionville, Connecticut.
TDCSU is currently seeking a Claims Assistant with a desire to contribute to a collaborative, motivated and professionally ambitious work environment.
Responsibilities
Working under the Claims Operations Supervisor, the Claims Assistant is expected to:
Essential to success in this position are the following talents and skills:
TDCSU is currently seeking a Claims Assistant with a desire to contribute to a collaborative, motivated and professionally ambitious work environment.
Responsibilities
Working under the Claims Operations Supervisor, the Claims Assistant is expected to:
- Receive and review first notice of loss and enter preliminary notice data into claimssystem
- Identify and triage high severity matters which may require expedited review
- Draft and send form letters to external customers
- Assist with defense counsel onboarding for online billing system
- Assist adjusters with various tasks including but not limited to claim file maintenance
- Maintain and compile various monthly and quarterly reports
- Possesses strong working knowledge of TDCSU products and corresponding workflows
Essential to success in this position are the following talents and skills:
- Strong service orientation
- Good listening skills
- Resourceful in resolving issues
- Extremely organized
- Effectively communicates, both in writing and orally
- Strong attention to detail
- Engenders confidence and trust with adjusters and other support staff
- Willingness to learn
- Operates with minimal supervision yet knows when to seek guidance or approval
- High school diploma or GED
- Undergraduate degree; preferred but not required
- Insurance experience a plus
- Proficiency with Excel, Word and demonstrated aptitude with Windows based operating systems
