What are the responsibilities and job description for the Complex Risk Coverage Specialist position at The Doctors Company?
Key Responsibilities
This Underwriting Analyst will provide support to underwriters on their assigned book of business, work at the direction of an underwriting manager or underwriter to track or monitor policies, manage and prioritize daily tasks and assignments to meet deadlines, agent/broker requests, UW directives, and customer service standards, conduct policy research under the direction of an underwriter, prepare both routine and specialized correspondence or data analytics as instructed by an underwriter or manager, maintain appropriate file documentation and organization in accordance with guidelines, and bring process improvement suggestions to management.
Customer Satisfaction
This role requires developing and maintaining positive working relationships with agents/brokers, co-workers, and members, responding to agents/brokers and members within company service standards, prioritizing tasks to meet renewal deadlines, customer service standards, and miscellaneous project due dates, adhering to established underwriting guidelines authority and filed rules and rates as approved by the various state insurance departments, evaluating new business submissions, renewals, and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority, maintaining policy documentation in appropriate systems in accordance with storage guidelines, understanding and complying with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules, and unique requirements.
Other Duties
This Underwriting Analyst will work on various projects and assignments made by the Underwriting Manager, participate actively and provide updates to leadership on assigned projects within given deadlines, and comply with all applicable laws, regulations, and company policies.
This Underwriting Analyst will provide support to underwriters on their assigned book of business, work at the direction of an underwriting manager or underwriter to track or monitor policies, manage and prioritize daily tasks and assignments to meet deadlines, agent/broker requests, UW directives, and customer service standards, conduct policy research under the direction of an underwriter, prepare both routine and specialized correspondence or data analytics as instructed by an underwriter or manager, maintain appropriate file documentation and organization in accordance with guidelines, and bring process improvement suggestions to management.
Customer Satisfaction
This role requires developing and maintaining positive working relationships with agents/brokers, co-workers, and members, responding to agents/brokers and members within company service standards, prioritizing tasks to meet renewal deadlines, customer service standards, and miscellaneous project due dates, adhering to established underwriting guidelines authority and filed rules and rates as approved by the various state insurance departments, evaluating new business submissions, renewals, and policy change requests for their book of business resulting in underwriting decisions within their authority or recommendations for decisions exceeding their authority, maintaining policy documentation in appropriate systems in accordance with storage guidelines, understanding and complying with state statutory requirements including policy language changes, notice requirements, Patient Compensation Fund (PCF) rules, and unique requirements.
Other Duties
This Underwriting Analyst will work on various projects and assignments made by the Underwriting Manager, participate actively and provide updates to leadership on assigned projects within given deadlines, and comply with all applicable laws, regulations, and company policies.
