Patient Safety Risk Manager

The Doctors Company has an opportunity for a Patient Safety Risk Manager to join our team. This is a hybrid or remote opportunity depending on the final candidate’s location from the company’s offices, with the successful candidate preferably located in Oregon or Washington.

The ideal candidate has experience working with complex healthcare systems and physicians' offices, has in-depth knowledge of patient safety/risk management concepts, is comfortable interacting with senior leadership positions, and is familiar with professional standards and regulations.

Qualifications

• Bachelor’s degree, with a strong preference in Nursing or related clinical fields.
• Certified Professional in Healthcare Risk Management (CPHRM) required within one year of hire
• Five (5) years’ experience in healthcare or insurance risk management
• Excellent communication/presentation and organization/planning skills
• Working knowledge of health care quality improvement design, tools, and processes
• Ability to identify patient safety/risk management (PS/RM) needs and develop needed programs.
• Ability to travel
  
  

Responsibilities

Member Service

• Responds to members’ questions
• Provides consultation to members regarding risk management and quality improvement solutions (phone/e-mail communications or in-person discussions)
• Provides, directs, and assists members with available resources, including tool kits, , data analytics analysis, articles, self-assessment tools, etc.
• Delivers solution-focused risk management, quality improvement and patient safety consultation to members in a cost-effective manner
• Develops and presents live and web-based Continuing Medical Education (CME) and non-CME training
• Provides Patient Safety/Risk Management services and documents activity
• Develops service plans for large accounts including documentation and system entry
• Participates and contributes to Underwriting and Claims Reviews and Roundtable meetings
• Proactively identifies risk alert topics and notifies members as appropriate for their clinical specialty
  
  

Regional Plan Development

• Provides input to regional implementation plans
  
  

Relationship Development/Business Development

• Identifies and shares new business opportunities with the account team
• Participates and contributes to analysis of submissions and presentations to new business opportunities
• Develops account relationships with large accounts including the development and implementation of service plans
• Develops relationships with the direct sales team and independent agents to assist where needed in the production and retention of business
  
  

Risk Identification and Solutions

• Works with Underwriting and Claims to analyze and provide solutions for accounts with loss ratios exceeding expected performance
• Supports the development of general service plans using closed claims data that address specific physician specialties, entity types, healthcare procedures, patient comorbidities, patient diagnoses, and other factors that contribute to patient injury
• Gathers risk data (e.g. account-level, specialty comparison) and shares with account team members for risk analyses and solutions
• Identifies requested training trends and shares with management to develop articles and on-line training
  
  

Technical Knowledge and Professional Development

• Completes required training and maintains proficiency in the use of identified PS/RM tools and products
• Maintains professional training and certifications through continuing education and training
• Develops and maintains proficiency in the use of data analytics, benchmarking and data driven solutions for large and standard accounts
• Shares observations and ideas for products/services with Patient Safety Department leaders learned from experiences in communicating with office practice managers and members
  
  

Other Duties As Assigned

• Participates in identified projects and tasks as assigned
  
  

Salary Range: $101,990 - $118,989

Compensation varies based on skills, knowledge, and education. We consider factors such as specialized skills, depth of knowledge in the field, and educational background to ensure fair and competitive pay.

Benefits

We offer competitive compensation, incentive bonus plans, outstanding career opportunities, an exceptional work environment, and an impressive benefits package, which starts with medical, family and bereavement leave; same-sex domestic partner benefits; short- and long-term disability programs; and an employee assistance program. There's more:

• Health, dental, and vision insurance
• Health care tax-free spending accounts with a company match
• 401(k) and Roth IRA with company match, as well as catch-up plans for both
• Vacation days, sick days, and paid personal days each calendar year (with vacation increases based on length of service)
• Paid holidays each calendar year
• Life and travel insurance
• Tax-free commuter benefits
• In-person and online learning opportunities
• Cross-function career opportunities
• Business casual work environment
• Time off to volunteer
• Matching donations to qualifying nonprofit organizations
• Company-sponsored participation at non-profit events
  
  

About The Doctors Company

The Doctors Company is the nation’s largest physician-owned medical malpractice insurer. Founded and led by physicians, we are committed to advancing, protecting, and rewarding the practice of good medicine.

The Doctors Company is proud to be Certified™ by Great Place to Work®.