Client Care Coordinator

Job description

Client Care Coordinator

Have you worked in Optical, Ophthalmology, Orthodontics, Dental or Hospitality and are looking to change into a new field? You don't have to have experience in Physical Therapy to be qualified, we will train the perfect person!

To apply you must email Amber@thedoctorsofpt.com. The subject of the email should be "Client Care Specialist" and you should attach your resume and a cover letter explaining what you feel you will contribute to our team.

Do you absolutely LOVE people?

Are you someone who takes pride in your work? Do you want to work with people who truly care about doing a good job, and don’t bring any drama to the workplace?

Do you want to work in a place where you have an opportunity to have a positive impact on the lives of the clients you serve, and the people you work with?

Are you in a place that is slow to change, and your ideas to make improvements are pushed aside?

Is growth as a person, overcoming challenges, and opportunity to fail and learn important to you?

If you want to work with a group of people who really care about doing a good job, and are interested in continually being challenged to improve, we’d love to talk to you.

Need not apply for this job if you’re ok being mediocre, feel like you should be entitled to praise just for showing up to work on time, or can’t be bothered to leave any drama outside of the workplace.

Our growing team is looking for a strong team player to help us create nothing short of an amazing experience for our clients. You'll have an important role being the first point of contact with the patients of our practice. You must be able to display a positive attitude and deliver excellent customer service. You must be organized, efficient. You must be able to work in a fast paced environment and demonstrate attention to detail.

If you have a positive outlook on life, you are flexible, open to change, and committed to learning you could be the person we are looking for!

About Us

The Doctors of Physical Therapy in Scottsdale, AZ, is a growing company focused on helping patients regain their active lifestyles through non-surgical treatments. Our dedication to creating a positive and lasting impact on our patients' lives sets us apart in the healthcare industry.

We are a team of high-energy, positive individuals united by a shared mission: creating a welcoming and warm environment for our patients where they actively engage in their healthcare journey. If you're looking to be part of something greater and make a meaningful impact on people's lives, you've found the right place.

The Doctors of Physical Therapy is purpose driven company that operates and hires based on our core values:

1. Provide a world class patient experience

2. Be accountable and do the right thing over the easy thing

3. Pursue growth and learning

4. Build trust with communication and transparency

5. Emotionally engage and connect

6. Own your role. Pursue impact over being busy.

This is a great opportunity for someone who:

LOVES PEOPLE and gets joy out of making someone's day.

Wants to work in a fast-paced, NO DRAMA environment. Office politics, gossip, and negativity are not tolerated.

Wants to work in a company where they can LEARN about all aspects of customer service, administration, finance, and marketing.

Is detail oriented and appreciates organization.

Likes the idea of working with a small but growing company where their voice is heard.

Is a quick self-motivated learner who wants to work for a company that will invest in their education.

Responsibilities and Activities:

• Manage inbound phone calls from patients wanting to book appointments.
• Communicate the value of our services in person and on the phone
• Successfully handle money/price objections
• Hold a lengthy 15-20 minute conversation with new patients on the phone ensuring the patients are committed and bought into our service
• Provide an exceptional waiting room environment for our patients that they’ll look forward to coming back to.
• Ensure people show up excited for their first appointment after scheduling.
• Communicate with patients before, during and after appointments to ensure satisfaction is being achieved.
• Foster deep relationships with patients ensuring NPS score hits agreed levels.
• Develop and regularly update the procedures library so that every aspect of the role is documented and can be achieved by anyone else in the business.

Skills Required:

• Be able to hold meaningful conversations with prospective clients over the phone for longer that 15 minutes.
• Be able to answer questions asked on the phone in a way that increases the likelihood that the prospect will want to become a customer, so you are an active listener!
• Recall names and faces of all patients making them feel welcomed and remembered.
• Provide a warm greeting when people arrive.
• Plan, organize, schedule, and budget time in an efficient and productive manner that demonstrates focus on key priorities.
• Follow through on commitments. Do what you say you’re going to do regardless of personal cost.
• Demonstrate the ability to quickly and proficiently understand and absorb new information.
• Attention to detail, letting no important details slip through the cracks.
• Demonstrate persistence, and willingness to do what it takes to get things done.
• Be proactive and act without needing to be told what to do, and bring new ideas to the company.
• High level multitasking skills and comfortability in a fast paced environment
• 1-2 years sales experience a plus

Location: Scottsdale Arizona (Raintree & 101).

Compensation: $40,000-$60,000 base bonus, depending on experience

PTO

401k

Health Benefits: Stipend Provided

You must have a proven track record for providing great customer service and being able to speak confidently over the phone.

For the right candidate this is a role that will have opportunity to grow with the company, pay raises based on performance, and work in a positive work environment with a team that is focused on improving themselves and the company.

Salary: $40,000 - $60,000 depending on experience

Job Type: Full-time

Pay: $40,000.00 - $60,000.00 per year

Benefits:

• 401(k)
• 401(k) matching
• Employee discount
• Health insurance
• On-site gym
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Education:

• High school or equivalent (Required)

Work Location: In person

Job Type: Full-time

Pay: $23.00 - $30.00 per hour

Expected hours: 40 – 45 per week

Benefits:

• 401(k)
• 401(k) matching
• Gym membership
• Paid sick time
• Paid time off
• Professional development assistance

Schedule:

• 8 hour shift
• Day shift
• Evening shift
• Monday to Friday
• No weekends

Work Location: In person

Salary : $40,000 - $60,000