What are the responsibilities and job description for the Administrative Assistant position at The Dog Wizard- Northern Virginia and DC?
Customer Service Representative / Administrative Assistant
The majority of work will be REMOTE with occasional on-site presence in Sterling, VA or at scheduled events in Northern Virginia and DC required. Only candidates located in the DC Metro area or willing to relocate will be considered.
At The Dog Wizard, we are a dog training company dedicated to improving the lives of dogs and their owners and improving the bond between them. We take pride in delivering exceptional customer service and professionalism, ensuring our clients feel completely cared for and that their expectations are not just met, but exceeded!
Key Responsibilities:
- Provide outstanding customer service when answering inquiries from potential clients
- Accurately schedule appointments and training programs for clients
- Share logistical details and training information with new clients before they start their programs
- Manage and maintain staff calendars
- Ensure all new clients submit the required medical records, vaccinations, and test results prior to starting their program
- Assess and recommend the best training program for prospective clients
- Order supplies and manage inventory
- Handle administrative projects assigned by staff
Qualities We’re Looking For:
- Excellent communication and interpersonal skills
- Exceptional attention to detail
- Honest, reliable, and trustworthy
- Strong work ethic with a self-motivated and independent mindset
- Calm, patient demeanor with a positive and upbeat attitude
- Problem solver with a can-do attitude
- Team-oriented and people-friendly
- Ability to think critically and work efficiently without constant direction
Required Experience:
- Minimum of 2 years in customer service
- Proficiency with Microsoft Word, Excel, or Google Docs
Preferred Experience:
- Experience in any dog-related field is a plus (but not required!)
- Previous sales experience is an advantage
- Open-minded and willing to complete required training courses to meet our high standards
Opportunities for Growth:
- Potential to transition into a sales role or advance within the company as a trainer
Hours:
- Hours may vary from Monday - Saturday, 9 AM - 6 PM
Compensation:
- Hourly rate: $19 - $25 (based on experience)
- Some benefits offered including Paid Time Off, Paid Holidays and 401k
To Apply:
If you’re interested in this position, please follow these steps:
- Email your resume and cover letter in PDF format to amanda.becker@thedogwizard.com with the subject line: "Administrative Assistant Position"
- Answer the following questions in the body of your email:
- What experience do you have with dogs?
- Do you have customer service experience?
- Are you able to work independently, or do you prefer step-by-step guidance to complete tasks?
Job Type: Full-time
Pay: $19.00 - $25.00 per hour
Expected hours: No less than 40 per week
Benefits:
- 401(k)
- Paid time off
Schedule:
- Day shift
- Weekends as needed
Work Location: Hybrid remote in Sterling, VA 20164
Salary : $19 - $25
