What are the responsibilities and job description for the Bell / Valet Attendant - Dollywood's HeartSong Lodge & Resort -Part Time Year Round position at The Dollywood Company?
At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day at Dollywood Resorts, which include over 600 rooms and 15 Food & Beverage outlets, all located in the Great Smoky Mountains of East Tennessee. Our future plans include growing our resort footprint to over 1200 rooms across five resorts at Dollywood.
Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Bell / Valet Attendant for Dollywood Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.
We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Bell / Valet Attendant checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.
Summary of Essential Functions and Responsibilities
- Greet all guests in an upbeat and positive manner, using guests’ name when possible and recognizing VIP guests
- Open car doors for guests arriving and/or departing assist guests’ stepping in and out of their vehicle and with their luggage or bags
- Opens front doors for all arriving and departing individuals and greets appropriately
- Assists guests with luggage and familiarizes them with their room and the conference center
- Personalize each guest interaction while providing directions or assistance to in-house guests
- Delivers all messages, packages and amenities promptly and accurately
- Maintains an orderly and clean luggage storage room, lobby and front entrance
- Remains in the lobby ready to assist guests and co-workers at any time with any requests or concerns they may have
- Acquires all necessary arrival and departure information from the Front Desk
- Safely parks and retrieve guest cars and ensures key security standards are followed
- Communicates check in venue and hotel information to guests
- Be knowledgeable of park information
- Provides guests with transportation to local areas as requested
- Assist guests with luggage and baggage handling
- Maintain safety conditions at all times and observe areas of responsibility for safety hazards
- Report any suspicious behavior or people to Assistant Bell Captain, Bell Captain, Front Office Manager, MOD or Security immediately
Management reserves the right to change and/or add to these duties at any time
Education and Experience Required
- Requires basic employment skills in clerical, service, or manual areas
- A valid driver’s license and clean driving record is required
- Basic computer knowledge and usage preferred
- Customer Service experience required
- Must be able to successfully pass a background check and drug screen
Knowledge, Skills, and Abilities
- Must display and live out Lead with Love qualities strongly rooted in the Dollywood Company culture by being patient, kind, humble, respectful, selfless, forgiving, honest, and committed
- Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
- Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
- Must be self-motivated and disciplined
- Must be able to prioritize and complete work assignments on a timely basis
- Must maintain strict confidentiality and judgment regarding privileged information
- Must be committed to continuous improvement
- Must have professional appearance with good personal hygiene
- Must promote and support a “team” work environment by cooperating and helping co-workers
- Must be able to be productive in a fast-paced, dynamic environment
- Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
- Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
- Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
- Must show appreciation of others
- Able to get along with other employees to work out problems and resolve conflicts
- Able to comprehend instructions and retain information
- Able to perform duties consistent with creating a safe and secure environment for hosts and guests
- Able to be flexible to handle frequent changes in priorities
- Able to add, subtract, multiply and divide with accuracy
- Able to communicate effectively using standard English grammar and punctuation
- Able to tolerate various temperatures while working outdoors
- Able to operate/drive a company vehicle with valid TN driver’s license and insurance
- Able to meet the physical demands of the job
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
