Culinary Multi Unit Lead - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee.

Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference you can touch or see - it’s a difference you can feel. We are seeking a Culinary Multi Unit Lead for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Culinary Multi Unit Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Culinary Multi Unit lead will assist in the successful and profitable operation of assigned Dollywood Theme Park Foods Division units by identifying and implementing goals and policies set forth by The Dollywood Company, as well as the local Health Department, through supervision of employees.   These responsibilities will be carried out in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

Product / Guest excellence

• Assist Area Managers in providing creative leadership in the development, implementation, and monitoring of assigned foods locations, host advocacy, and development.
• Assist Area managers in managing service delivery in outlets to ensure excellent service from point of entry to departure (e.g., greeting from hostess, speed of order taking and food and beverage delivery, fulfillment of special requests, collection of payment and invitation to return).
• Maintain food quality guidelines, including but not limited to: holding times, following recipes and portion procedures, safe operating of equipment, and ordering, storing, and rotating food properly
• Ability to utilize customer service skills to resolve guest opportunities as they arise, but also to establish procedures to prevent future opportunities from occurring.

Profit & Contribution

• Reviews payroll expenditures to be budgeted and approved based on guidelines.  Reviews and reports on daily, weekly, and period payroll expenses.  Report on weekly and period direct expenses.
• Supervises staffing levels to ensure that guest service, operational needs and financial objectives are met.
• Responsible for assisting in the successful and profitable operation of multiple assigned units, including but not limited to revenue driving and expense management by maintaining inventory levels and budgets (expense controls with food costs, labor, and functional supplies)

Health & Safety

• Conduct daily safety and sanitation audits to ensure appropriate Dollywood, Start Fresh, Sevier County Health Department, and ServSafe procedures are followed so that we maintain a safe environment for all hosts and guests
• Participate in monthly safety meetings & work closely with safety coordinator regarding safety trainers
• Ensures compliance with all restaurant policies, standards and procedures.
• Ensuring adequate staffing to provide appropriate line speed for their unit(s)

Leadership

• Assists in the performance of Human Resource functions for staff, including attending hiring, training, scheduling, and evaluating performance.
• Ensure all team members have proper supplies, equipment and uniforms.
• Empowers team to provide excellent customer service within guidelines.
• Establishes and maintains open, collaborative relationships with team members and ensures Hosts do the same within the team.
• Handles team members’ questions and concerns.
• Solicits feedback, utilizes an “open door” policy and reviews team member satisfaction results to identify and address associate problems or concerns.
• Maintains effective communication by providing direction, coaching, mentoring, correction, training, support and development of staff through timely and specific feedback and recognition.
• Handles guest problems and complaints, seeking assistance from a manager as necessary.
• Monitors team to ensure performance expectations are met.
• Provides feedback to team members based on observation of service behaviors.
• Strives to improve service performance and guest experience.
• Sets a positive example for guest relations.
• Perform timely evaluations of direct reports
• Motivates direct reports via incentives & recognition.
• Employees must be available and willing to work at different locations on park
• Knows, understands, & enforces the use of the “Start Fresh” program when necessary
• Developing and maintaining cleaning schedules for assigned unit, ensuring all Dollywood safety policies and procedures are maintained
• Be a host advocate by living out the Leading with Love principles and being a servant leader
• Open and close restaurant shifts.
• Use all available on the job training tools.
• Communicates performance expectations in accordance with job descriptions for each position.
• Coaches and counsels associates regarding performance on an on-going basis.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must have a high school diploma or equivalent
• Must be at least 18 years of age
• A minimum of 4 years of Food Service experience
• A minimum of 2 years of Supervisory experience
• Must be able to pass ServSafe Manager Certification Program
• Must be proficient in Microsoft Word, Outlook, and Excel
• Must have a valid driver’s license and current insurance
• Must be able to successfully complete a post-offer background check and drug screen

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently and create a safe and secure environment for hosts and guests.
• Able to be flexible and handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to operate/drive a company vehicle with valid driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to lift up to 35 pounds.
• Able to work outdoors.
• Able to stand and move about to assist where needed in a unit and to move from unit to unit
• Able to lift and carry weights ranging from 10 – 35 pounds to keep area stocked with product and supplies.
• Able to balance, kneel, stoop, and bend to help maintain a clean and organized work area.
• Manual dexterity to operate calculators and computers, as well as cash registers.
• Ability to endure heat, cold temperature change and humidity to work in kitchens, walk-in coolers, freezers, and changing weather.
• Able to maintain dependable work attendance and flexibility with assigned work schedules.
• Able to perform other functions as assigned.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.