Facilities Maintenance Supervisor

Summary of Essential Functions and Responsibilities

• Daily supervision of maintenance senior techs and hosts following company policies and state/federal regulations.
• Ensure appropriate maintenance of Dollywood equipment and rental equipment.
• Able to troubleshoot and come up with maintenance solutions.
• Complete work requests, work orders, special projects, P&L reviews, development and implementation of applicable PER's and budgets as approved.
• Develop and coach maintenance hosts to meet required goals while focusing on consistent improvement.
• Effectively and efficiently utilizing resources to ensure that completion dates and budget or allocation targets are attained.
• Ensure proper scheduling of employees and job assignments; fill in when necessary.
• Identifies staff development and training needs to grow professionally and assume greater responsibilities and ensures that training is obtained.
• Assist in ensuring appropriate maintenance for all buildings, walkways, fences, and related utility infrastructure outside of day-to-day operating needs.
• Ensure training of new hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program.
• Maintain organized documentation of work performed and recommended maintenance.
• Ensure preventive maintenance programs and inspections are completed within a timely manner.
• Maintain strict confidentiality and judgment regarding privileged information.
• Practice Servant Leadership Management that ensures all employees are treated fairly and provides them with the information, training, encouragement, respect, discipline, and resources to do their jobs.
• Ensure that all new construction or modification of existing property is completed in accordance with engineering blueprints, architectural drawings, and artist renderings.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High school diploma or GED required/College Degree preferred.
• Minimum of five years’ experience in capital planning, construction contract negotiation, and project supervision with annual projects of at least $2MM preferred.
• Minimum of five years’ experience overseeing maintenance of theme park major attractions, or similar industrial experience preferred.
• Minimum of five years’ experience supervising at least 4 direct reports with demonstrated servant leadership skills including motivating, coaching, counseling, leveling, conducting disciplinary actions, and providing positive feedback
• Must have a valid TN Driver’s License with current automobile insurance and be able to drive company vehicles as required.
• Must successfully complete a background check including motor vehicle and pre-employment drug screen.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must maintain a professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently with creating a safe and secure environment for hosts and guests.
• Able to be flexible and handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to meet the physical demands of the job.
• Able to work outdoors.
• Able to work comfortably at heights up to 60 feet.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.