Helping Hands Team Member - Dollywood Theme Park - Full Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Helping Hands Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Helping Hands Team Member will be trained in and supports all areas of functional operations for all Dollywood Company Properties including: Dollywood Theme Park, Dollywood’s Splash Country, Dollywood’s DreamMore Resort and Spa and Dollywood’s Heartsong Lodge and Resort. This position provides Helping Hands team members with valuable knowledge and experience that produces a well-rounded view of operations at each property. It has the potential to serve as an enrichment opportunity for hosts developing their career within the organization, as they will increase their understanding of and exposure to many different divisions among the properties. Helping 

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

Summary of Essential Functions and Responsibilities

• Complete training on the operational functions of most divisions
• Support the operations of Dollywood Company properties by working in a variety of roles that best help the daily staffing needs
• Work flexible varying hours and at different locations
• Maintain a professional relationship with all operational divisions
• Maintain a friendly attitude toward Guests and Hosts. Greet Guests, answer questions, and exceed expectations
• Verbally communicate and enforce safety policies, procedures, operational and attraction rules in various roles
• Visually observe Guests’ actions to ensure a safe Guest experience. Report unsafe acts to appropriate management
• Follow policies and guidelines of each position and property as outlined during training
• Assist in ensuring team goals are being met in each division while assigned
• Keep all work areas clean and organized
• Execute proper cash handling procedures in roles where required
• Assist with the facilitation of lines as directed to reduce the Guest wait time
• Provide prompt, courteous attention to Guests in the role in which you are assigned for the shift
• Guest Excellence and Employee Excellence/Expectations must be maintained in accordance with Dollywood Company property policies

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• High School diploma or equivalent.  College degree preferred
• Must be at least 18 years of age
• Must have a valid driver’s license with proof of auto liability insurance
• Must be able to submit to and pass a pre-employment offer drug screen and background check
• Prior cash handling experience, Preferred
• Prior sales experience, Preferred
• Must be able to pass typing test
• 6 months of experience with office software such as Microsoft Windows and Microsoft Office, Outlook, Required

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in their work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to changes easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must reflect Dollywood’s core values through the lens of dignity and respect
• Must be an excellent verbal communicator – accurate, consistent and detailed

• Able to display and live out Lead with Love Qualities, strongly rooted in the Dollywood Company culture, by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable

• Able to hear, see and speak

• Able to speak, read and write in English

• Able to smile and make eye contact to make a friendly impression when greeting guests, vendors and other employees

• Must have manual dexterity necessary to complete all job duties

• Able to sit and/or stand for long/short periods

• Able to maintain good personal hygiene

• Able to get along with other employees to work out problems and resolve conflicts

• Able to comprehend instructions and retain information

• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays

• Able to be productive in a fast-paced, dynamic environment

• Able to be flexible to handle frequent changes in priorities

• Able to prioritize tasks and complete assignments on time

• Able to operate/drive a company vehicle with valid TN driver’s license

• Able to add, subtract, multiply and divide with accuracy

• Able to lift up to 50 pounds with assistance

• Able to communicate effectively using standard English grammar and punctuation

• Able to tolerate temperatures of 0 to 140 degrees

• Able to work outdoors

• Able to wear all PPE as required

• Able to work with all chemicals/detergents utilized in the area

• Able to wear a full body safety harness and climb up to a 250-foot lift in order to perform inspections, conduct ride evaluations and Host training

• Able to climb evacuation steps and maintain good balance

• Able to ride all rides/attractions which require a physical ride through inspection

• Able to work in any assigned area of Attractions and perform other functions as assigned

• Able to operate/drive company vehicles and have a valid driver’s license with proof of auto liability insurance

• Able to train on and drive all motor vehicles used in operations–tram, truck, and golf cart

• Available for a minimum of 46 weeks out of the year to ensure a successful opening and closing of the park

• Able to follow all required instructions to perform an assigned job

• Able to abide by Dollywood’s confidentiality rules pertaining to all Hosts

• Able to follow all scheduling assigned by respective teams

• Able to follow all safety guidelines for the job being performed

• Able to operate ticket and season pass equipment, turnstiles, scanners, phone equipment, copier, facsimile, and calculator

• Able to operate Merchandise POS systems

• Able to learn computer, computer scanning equipment, and printer equipment

• Must comply with all Health Dept., Serv Safe, and Company regulations pertaining to Food Safety Handling Procedures

   

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.