Hospitality Team Member - Dollywood's Splash Country - Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Hospitality Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Hospitality Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

This position provides friendly and efficient guest service while focusing on retreat and canopy guests. All to be done in a manner consistent with the Mission, Values, and Operating Philosophies of The Dollywood Company.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Escort guests to their Retreat/Canopy and is able to relay park information as well as demonstrate the use of the satellite TV and phone system
• Responsible for taking orders, preparing and serving food product, as well as answering guest questions about menu items and pricing. Able to serve food that complies with expected Dollywood’s Splash Country quality, specifications, quantity, presentation and state health code requirements while adhering to All Health Department regulations
• Able to follow all procedures/standards affecting the financial standing such as portion control, suggestive selling, clocking in/out properly, accurately entering guest’s information into Omni system, accurately opening/closing registers, and completion of tasks in a timely and accurate manner
• Perform defined accounting procedures for sales including management of cash funds, deposits, and credit card balancing to ensure all revenue is collected and balanced daily
• Responsible for stocking and organizing the Booth, Retreats, Canopies, and Kitchen area
• Assist in the maintenance and daily cleaning of Retreat and Canopies to include stocking supplies and keeping all work areas organized
• Effectively use empowerment to ensure Dollywood’s Splash Country’s Satisfaction Guarantee is implemented
• Able to confidently answer guest questions concerning park layout, menu offerings, and merchandise offerings
• Follows All Host Safety Standards and General Safety Training guidelines and uses associated injury prevention measures
• Suspend operations when continuation would be inconsistent with Safety Standards or Procedures or presents a safety hazard to Guests or Hosts

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 16 years of age
• High school diploma or equivalent
• Demonstrated computer skills with the ability to learn a POS system
• Excellent verbal communication – accurate, consistent, detailed

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures (0 to 140 degrees) while working outdoors
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance
• Able to meet the physical demands of the job
• Must have manual dexterity necessary to complete all job duties
• Able to sit, stand or walk for long/short periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to learn additional ticketing system functions
• Ability to move and react quickly in emergency situations
• Able to operate a fire extinguisher
• Able to tolerate detergents and chemicals
• Able to be flexible to handle frequent changes in priorities
• Able to prioritize tasks and complete assignments on time
• Able to life 50 lbs
• Must be willing to perform other work functions as assigned

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world