Minor Mentor - Dollywood Parks & Resorts - Part-Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking candidates who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We are seeking a(n) Minor Mentor for Dollywood Parks & Resorts who will embody the heart and soul of our mission of creating memories worth repeating while caring deeply about our brand.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Minor Mentor checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The HR Minor Mentor is responsible for ensuring compliance of labor laws for all minor hosts (under age 18) working for the Dollywood Company, and addressing related issues as necessary.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Organize, coordinate and implement the tracking of minor hosts working for the Dollywood Company to ensure all federal and state regulations are followed.
• Conduct daily and weekly audits of timecards and schedules of minor hosts.
• Serve as liaison with teams who employ minor hosts.
• Develop and maintain relationships with company leaders
• Complete property tours throughout shift to check in with minor hosts and their leaders to ensure our hosts are doing well. Address any immediate needs as required.
• Guide minor hosts through employment processes including UKG, Humanity and timeclock practices.
• Check in with minor hosts to ensure hosts are abiding by wardrobe guidelines and company policies.
• Assist with orientation classes as necessary for minor hosts.
• Administer positive discipline as required to host found to be noncompliant with program guidelines.
• Oversee space dedicated to minor hosts, maintaining cleanliness and safety of area.
• Maintain confidentiality at all times to ensure that there is no release of information pertaining to Dollywood records or any other matter without approval.
• Be knowledgeable of and assist with employment functions of new hosts to include, but not limited to: job requisitions, interview screening, background checks, and host ID’s.
• Assist with HR events as needed.
• Outside of minor mentor duties, will be required to assist with multiple functions within Human Resources to include: front desk, data entry and filing.

   

  Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years old
• High school diploma or equivalent required.
• Experience working with youth or students is preferred.
• Proven proficiency in common computer software such as data management, word processing, and spread sheets is required.
• Experience with various filing systems or other organizational systems preferred.
• Proven communication skills, both verbal and written.
• Must be able to pass a background check.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must have professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to traverse company property to perform check-ins of minor hosts throughout property.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests.
• Able to be flexible to handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to operate/drive a company vehicle with valid driver’s license and insurance.
• Able to meet the physical demands of the job.
• Able to lift 30 pounds.
• Able to bend, stoop, kneel and reach, as needed.
• Able to use various forms of technology and office equipment including computers, telephones, and copy machines.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.