Rental Team Member - Dollywood Theme Park - Part Time Seasonal

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Rental Team Member who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right Rental Team Member checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rental Team Member is responsible for all aspects of rentals to include strollers / ECV’s, wheelchairs, lockers, etc.  This includes safety, friendliness, cleanliness and line speed within assigned areas.  To support the Merchandise division.

Additionally, the ideal candidate will be able display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Greet guests and initiate friendly interaction. Provide Guest excellence which exceeds expectations, answer questions, and provide park information
• Effectively perform the rentals of ECVs, Wheelchairs, Strollers, and Lockers to include all sales functions, rental agreements, refunds, and exchanges
• Retrieve daily online sales report and reserve rental equipment
• Verbally instruct Guests on ECV operational instructions
• Assist in the daily operation of morning set-up to include pulling the rental equipment for display, clipboards with rental agreements, and have on hand disability guides
• Effectively perform cash handling procedures for the daily locker rentals and key deposits
• Assist in the evening maintenance of the rental equipment to include cleaning and stacking strollers
• Maintain a sense of urgency towards area of operation to reduce the guest wait time
• Maintain a dependable work attendance and flexibility with assigned work schedules
• Attend all required training and meetings
• Complete required paperwork in a timely manner
• Maintain confidentiality at all times
• Follow all safety standards to include reporting any violation of standards

Management reserves the right to change and/or add to these duties at any time.

Education and Experience Required

• Must be at least 16 years of age
• Must know the safety critical standards
• Ability to read/write, comprehend instructions and communicate in English
• Ability to use basic math skills to add, subtract, multiply, and divide
• Must be able to operate a cash register, phone equipment, credit card machine, receipt printer, and calculator
• Must successfully complete a post-employment offer background check and drug screen
• Excellent verbal communicator – accurate, consistent, and detailed

Knowledge, Skills, and Abilities

• Taking pride in their work
• Must display and live out Lead with Love qualities by being: patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Smile, maintain eye contact and must be aggressively friendly
• Must have professional appearance with good personal hygiene
• Friendly, outgoing, polite, courteous, honest, dependable, mature, positive attitude and good judgment to make sound decisions
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must adapt to change easily
• Must enjoy a fast-paced, dynamic environment
• Must show appreciation to others
• Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines
• Alert and attentive
• Must be outgoing and possess a high energy personality
• Able to consistently make a friendly, positive impression
• Must have manual dexterity necessary to complete all job duties
• Able to constantly traverse within properties to gain access to multiple photo site locations
• Able to lift/carry up to 50 lbs.
• Able to constantly work in all outdoor weather conditions
• Able to maintain good personal hygiene
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Able to tolerate and effectively perform in a fast-paced, hectic environment
• Able to be flexible to handle frequent changes in priorities
• Must have the ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form
• Able to work with a diversified work force and to maintain a good working relationship with coworkers
• Able to handle and manage large sums of money accurately and responsibly
• Able to perform basic math functions
• Able to solve problems with minimal supervision
• Able to utilize strong verbal skills

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.