Rides Maintenance Manager - Dollywood Parks & Resorts - Exempt

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts, and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a Rides Maintenance Manager who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. We seek an individual who can bring the vision of the resorts to life. The right Rides Maintenance Manager checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The Rides Maintenance Manager oversees the repair, maintenance and inspection of a specified section of amusement rides and attractions for Dollywood Parks & Resorts, as well as maximize ride availability during operating hours.  All of this will be done in a manner consistent with the mission, values and operating philosophies and standards of the Dollywood Company.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Assist in the development, implementation, and monitoring of expense and inventory control programs for Ride Maintenance team.
• Assist in developing, implements and monitors procedures for the required and preventative maintenance of a specified area of rides and attractions.
• Prepare for and conduct P&L reviews, working with Finance in advance to adjust items as needed.
• Assist in the evaluation, planning and facilitation of capital needs across department.
• Assist in the planning and completion of the annual budget for the department.
• Ensure leaders and technicians are promoting a positive working relationship with the parks’ operating teams, other support teams and our Guests by effectively communicating work order status and progress.
• Manage and develop the Ride Maintenance Foremen to assist in budget management, project planning, direct report accountability and setting/meeting project due dates.
• Balance weekly work hours with both time in the office planning, budgeting, completing bills, payments and other paperwork, 60-70% of time per week and 30-40% engaged with the team, properties, committees, development and projects with the flexibility to work evenings and weekends as needed and respond to emergency park and/or operating needs.
• Oversee and ensure appropriate maintenance for a specified section of rides, walkways/hardscapes, and related utility infrastructure outside of day-to-day operating needs.
• Ensure all work conforms to all applicable rules, regulations and codes.
• Ensure work order system/TMA/Park Pulse is effective by tracking repair expenses, closing out work orders timely and increasing the overall effectiveness of the work order system/TMA/Park Pulse. Use it as a tool to improve uptime and run reports for staff meetings.
• Implement and monitor compliance with the Dollywood Company Safety Program and procedures.
• Ensure training of new and returning hosts, resulting in understanding and compliance to their safety responsibilities and the Dollywood Company Safety Program.
• Update job knowledge by participating in conferences and educational opportunities; reading professional publications; maintaining personal networks; participating in professional organizations.
• Timely assessment and response to needed improvements in employee morale. Continuous coaching, evaluation, supervision, development, and if necessary, discipline of direct reports.  Demonstrate servant leadership style through verbal and written communications, through personal actions showing that I am a positive team member who cares for and supports Dollywood Hosts.
• Trained and knowledgeable to manage with flex leadership. Recognize and resolve conflicts in a timely manner. Encourages and promotes teamwork.
• Development and implementation of capital, expenses, and PER projects ensuring all are completed on time.
• Assist in developing or updating annual operational plans for the Ride Maintenance Team (operating procedures, annual safety training, evaluations, job descriptions and policies and procedures). Implement and monitor to achieve annual objectives and support strategic objectives.
• Organize and lead meetings effectively and timely.
• Monitor operations and resolve problems as Rides Person in charge of Ride Maintenance.
• Perform additional duties and make decisions as requested by the senior management.
• Trains and ensures that staff comply with Accounting Procedures.
• Respected professional representative for the Dollywood Company on approved committees and/or boards.

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be 21 years of age or older.
• High school diploma or equivalent required.  A college degree is preferred.
• Solid knowledge of hydraulic, electrical, pneumatic, mechanical and common industry practices.
• Minimum of 5 years of experience of successful Maintenance Management.
• NAARSO or AIMS certification of Level 1 or higher preferred.
• Experience selecting, training, coaching and evaluating at least 3 direct reports required.
• Computer literacy and working knowledge of word processing and spreadsheet software.
• Understanding of basic budgeting and accounting practices and at least 5 years’ direct experience tracking and administrating maintenance budgets.
• Intermediate computer skills including working knowledge of Microsoft applications.
• Successful completion of post-employment drug screen and background check.
• Valid driver’s license and state required auto insurance.

Knowledge, Skills, and Abilities

• Able to make a friendly impression when speaking to or corresponding with guests, vendors, and other employees.
• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work.
• Must be self-motivated and disciplined.
• Must be able to prioritize and complete work assignments on a timely basis.
• Must maintain strict confidentiality and judgment regarding privileged information.
• Must be committed to continuous improvement.
• Must maintain a professional appearance with good personal hygiene.
• Must promote and support a “team” work environment by cooperating and helping co-workers.
• Must be productive in a fast-paced, dynamic environment.
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines.
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills.
• Must show appreciation of others.
• Able to get along with other employees to work out problems and resolve conflicts.
• Able to comprehend instructions and retain information.
• Able to perform duties consistently while creating a safe and secure environment for hosts and guests.
• Able to be flexible and handle frequent changes in priorities.
• Able to add, subtract, multiply and divide with accuracy.
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working indoors and outdoors.
• Able to meet the physical demands of the job.
• Able to operate/drive a company vehicle with valid TN driver’s license and insurance.
• Able to work outdoors.
• Able to work comfortably at heights up to 60 feet.
• Able to lift up to 25 pounds.

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.