What are the responsibilities and job description for the Summer 2024 Operations Internship - Dollywood Theme Park - Seasonal position at The Dollywood Company?
At Dollywood Parks & Resorts, we create memories worth repeating. We want to hire folks who love having a great time, and who want to encourage our guests do the same. Dollywood’s Hosts are more than just employees, Hosts are a part of our extended family. Come be a part of all the fun we are having!
The Attractions Intern is responsible for assisting in the day-to-day operations of all aspects of the Admissions and Attractions Operations department.
Summary of Major Duties and Responsibilities
- Serve as a Front Line Host and Assistant Team Lead at ride, parking and front gate operations.
- Participate in safety meetings.
- Participate in Team Leader meetings.
- Learn scheduling procedures.
- Learn time keeping procedures.
- Learn performance review procedures.
- Assist with written communications.
- Assist with creating and implementing improvements in safety, guest excellence, profit contribution and job satisfaction.
- Assist with Admissions & Attractions’ team projects including surveys, appreciation events, team outings and company party.
- Assist Admissions & Attractions Supervisors with various tasks.
- Complete one project benefiting at least one Admissions & Attractions area as determined by management.
Management reserves the right to change and/or add to these duties at any time.
Personality and Attitude Requirements
- Able to project Dollywood’s image by being genuinely friendly and caring and by taking pride in their work.
- Must be self-motivated and disciplined.
- Must be able to prioritize and complete work assignments on a timely basis.
- Must maintain strict confidentiality and judgment regarding privileged information.
- Must display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Must be willing to constantly improve.
- Must have professional appearance with good personal hygiene.
- Must promote and support a “team” work environment by cooperating and helping co-workers.
- Must adapt to changes easily.
- Must tolerate a fast-paced, hectic environment.
- Must show appreciation to others.
- Must be sensitive to the needs of our Guests and feel empowered to take action to meet their needs within company guidelines.
Essential Functions Necessary to Perform Job Duties
- Able to display and live out our Lead with Love principles by being: patient, kind, trusting, unselfish, truthful, forgiving, and dedicated.
- Able to maintain good personal hygiene.
- Able to get along with other employees to work out problems and resolve conflicts.
- Able to comprehend instructions and retain information.
- Able to maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays.
- Able to tolerate a fast-paced, hectic environment.
- Able to be flexible to handle frequent changes in priorities.
- Able to prioritize tasks and complete assignments on time.
- Able to tolerate temperatures of 0 to 140 degrees.
- Able to work outdoors.
- Able to operate/drive company vehicles.
- Reading, writing and math skills necessary to:
- Take messages, professionally communicate in writing.
- Contribute to written team communications.
- Add, subtract, multiply, divide, calculate make change and operate a register.
- Analyze statistical information
Required Experience:
- Must be 18 years of age or older.
- Must be enrolled in an accredited college degree program in a related field.
- Must have basic computer skills with proficient working knowledge of Microsoft Word, Excel, and Power Point.
- Valid driver’s license and proof of personal liability insurance according to state law.
The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.
