TimeSaver Team Lead - Dollywood Theme Park - Full Time Year Round

At Dollywood Parks & Resorts, we create memories worth repeating. We do this every day across all properties, all located in the Great Smoky Mountains of East Tennessee. Ask anyone who has visited Dollywood Parks & Resorts and they will tell you this place is different. It’s not a difference that you can touch or see - it’s a difference you can feel. We are seeking a TimeSaver Team Lead who will embody the heart and soul of our mission of creating memories worth repeating while bringing families closer together and caring deeply about our brand. This person also brings a spirit of fun, authenticity, collaboration, creativity and genuine hospitality to the lives of our guests.

We want to work alongside someone who acts as an extension of our mission, values, and culture. This individual is driven to create meaningful experiences for our hosts, guests, and community while ensuring the success and profitability of our unique offerings. They also bring fun, authenticity, collaboration, creativity, and genuine hospitality to their life and work. The right TimeSaver Team Lead checklist will include equal parts curious learner, innovator, administrator, detail driver, mentor, and motivator.

The TimeSaver Team Lead is responsible for leading day-to-day TimeSaver operations, including hiring, training, discipline, and evaluation of TimeSaver team members. This position is responsible for achieving departmental goals focused on safety, friendliness, cleanliness, and revenue. This position is a leadership role with both operational and administrative responsibilities that ensure the team is able to provide the best possible experience for our Guests and Hosts.

Additionally, the ideal candidate will be able to display and live out Lead with Love qualities, strongly rooted in the Dollywood Company culture, by being patient, kind, trusting, unselfish, truthful, forgiving, dedicated and accountable.

Summary of Essential Functions and Responsibilities

• Prepare work schedules, training outlines, and process payroll on a weekly basis
• Interact and build positive relationships with other departments
• Ensure computer equipment and systems are fully operational
• Act as Person in Charge on a regular basis
• Coaching of Hosts and discussing disciplinary action recommendations to leadership
• Completing and issuing of Hosts Performance Evaluations
• Create and maintain Hosts records
• Respond to Guests’ verbal comments in a friendly manner
• Ensure proper flow of communication among all leadership levels regarding significant dates, events, meetings, etc.
• Participate in the hiring process
• Schedule Hosts to meet needs of daily budgeted and projected attendance
• Assist Admissions Supervisor with monitoring of labor budget, control costs, and developing plans for more effective Guest Service
• Ensure team has required equipment and supplies
• Make quick and accurate decisions concerning operations
• Make recommendations for updating the TimeSaver manual and guidelines
• Monitor line speed and immediately respond to volume to ensure excellent Guest Service
• Lead TimeSaver Trainers and TimeSaver Team Members to ensure goals and responsibilities are met
• Work varying hours, including overtime as necessary
• Cross train in various departments to support park operations
• Provide a team environment that encourages Hosts to utilize the Dollywood Open Door policy
• Work with Entertainment team to provide accurate show information and seating capacities for TimeSaver Guests

Management reserves the right to change and/or add to these duties at any time

Education and Experience Required

• Must be at least 18 years of age
• High school diploma or equivalent
• Minimum of two (2) years Guest services/ticket selling experience preferred
• Valid driver’s license and proof of auto liability insurance
• Must be able to pass a typing test (score of 25 wpm or greater)
• Must be able to speak in front of a small or large group of peers
• Must be able to take initiative, self-supervising
• Must be able to analyze and remember information
• Must be able to organize administrative functions effectively
• Must be able to read/write, comprehend instructions and communicate in English
• Must have above average verbal and written communication skills
• Must be able to operate admissions point of sale system, turnstiles, scanners, phone equipment, computer, various printers, copier, tablets, and calculator
• Must be able to complete basic math functions including addition, subtraction, multiplication, and division
• Ability to train others in a positive yet constructive manner
• Pass a pre-employment drug screening and background check

Knowledge, Skills, and Abilities

• Must reflect Dollywood’s image by being genuinely friendly and caring and by taking pride in work
• Be a role model in the areas of attitude, enthusiasm, and attention to detail, adherence to policies and a concern for both the Guests and Hosts
• Must tolerate a fast-paced, hectic environment and remain calm in highly stressful situations
• Must be self-motivated and disciplined
• Must be able to prioritize and complete work assignments on a timely basis
• Must maintain strict confidentiality and judgment regarding privileged information
• Must be committed to continuous improvement
• Must have professional appearance with good personal hygiene
• Must promote and support a “team” work environment by cooperating and helping co-workers
• Must be able to be productive in a fast-paced, dynamic environment
• Must maintain dependable work attendance and flexibility with assigned work schedules including any required overtime, evenings, weekends and holidays
• Must be sensitive to the needs of our Guests and feel empowered to act to meet their needs within company guidelines
• Must be able to utilize effective communication, problem solving, conflict management and interpersonal skills
• Must show appreciation of others
• Able to get along with other employees to work out problems and resolve conflicts
• Able to comprehend instructions and retain information
• Able to perform duties consistent with creating a safe and secure environment for hosts and guests
• Able to be flexible to handle frequent changes in priorities
• Able to tolerate detergents and chemicals
• Able to work on a computer/with screens for prolonged periods of time
• Must be alert and attentive
• Able to smile and make eye contact to make a friendly impression when greeting Guests, vendors and other employees
• Must have manual dexterity necessary to complete all job duties
• Able to react quickly to emergency situation
• Able to sit, stand or walk for various periods of time
• Able to work in a small, confined area
• Able to push and/or pull
• Able to bend at the waist and knees for long periods of time
• Give two weeks’ notice for requested days off and have all necessary schedule changes approved in advance by direct supervisor
• Able to add, subtract, multiply and divide with accuracy
• Able to communicate effectively using standard English grammar and punctuation
• Able to tolerate various temperatures while working outdoors
• Able to meet the physical demands of the job
• Able to lift 50 lbs
• Able to be subjected to periodic random drug screening as outlined by Dollywood policy

The Dollywood Company is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. The Dollywood Company drives a welcoming culture where ideas and decisions from all people support our efforts to be relevant in an ever-changing world.