Reservation Agent

As the only Five-Diamond property in New York City’s SoHo neighborhood, the 46-story, 391-room hotel offers guests unsurpassed accommodations and sweeping views of Manhattan and the Hudson River.

With paramount service, spacious accommodations, a world-class spa, outdoor pool, three food & beverage venues, and banquet and event space, The Dominick joins only two other premier hotels in New York City in Preferred Hotels & Resorts’ prestigious Legend Collection.

The Hotel Reservations Agent works with the Revenue/Reservations Manager and Director of Revenue to track pickup and daily activity of all definite groups, to ensure optimum occupancy and revenue are achieved.

Performs data entry including: entering group guest room blocks and rooming lists into PMS, building rate codes, denotes special needs and request to ensure a smooth check in upon arrival at front desk, communicates pertinent information regarding guests and groups to Front Office associates. HSM System knowledge Preferred.

Participate in department projects at the request of the Revenue/Reservations Manager and Director of Revenue.

Requires the ability to interpret and extract information, typing, and good communication skills. Must be able to multitask and prioritize departmental functions to meet deadlines, multitask and prioritize departmental functions to meet assigned deadlines. Must be effective in anticipating, preventing, identifying, and solving problems as necessary.

We should include:

Verify and reconcile payment details with reservation totals to maintain accuracy and prevent discrepancies.

• Charge room, tax, and applicable packages for reservations, ensuring accurate application of any special conditions, such as waived fees or prepayment requirements.
• Generate and review daily reports, such as add-on packages, ensuring all charges are processed and noted appropriately.
• Ability to prioritize daily tasks effectively and meet deadlines in a high-pressure environment.

Forbes Service Excellence:

• Demonstrate exceptional attention to detail, tone of voice, and consistency in all guest interactions, both verbal and written, ensuring all touchpoints align with Forbes standards.
• Anticipate guest needs, delivering proactive solutions and exceeding expectations with a luxury hospitality mindset.

provide exceptional service via phone and email, responding to inquiries, assisting with reservations, and handling guest requests professionally and courteously.

• Ensure proper follow-up on guest requests and maintain communication with internal departments.
• Participate in monthly department meetings and training sessions, providing actionable feedback to improve reservation processes and customer satisfaction.
• Incorporate flexibility and adaptability to handle last-minute booking changes, cancellations, and rate plan adjustments effectively.
• Emphasize collaboration and communication with other departments (Front Office, Sales, and Revenue) to ensure seamless operations, particularly during peak occupancy periods.

Job Type: Full-time

Pay: $31.62 - $33.62 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Health insurance
• Life insurance
• Paid time off
• Tuition reimbursement
• Vision insurance

Schedule:

• 8 hour shift
• Holidays

People with a criminal record are encouraged to apply

Ability to Commute:

• New York, NY 10013 (Required)

Ability to Relocate:

• New York, NY 10013: Relocate before starting work (Required)

Work Location: In person

Salary : $32 - $34