What are the responsibilities and job description for the Front Desk Agent (Part-Time Overnight Weekends) position at The Doorways?
Established in 1983, The Doorways provides lodging and support to patients and families who travel to Richmond for critical medical needs. Those who enter our doors find a healing, emotionally supportive environment in a place where community generosity and compassionate care come together.
In this position you will play a key role by welcoming guests and performing various administrative and clerical tasks. You must be comfortable undertaking a variety of activities in the office including filing, proper cash handling procedures, answering multi-lined phone calls, organizing documents, basic bookkeeping, and more. Reliability and strong work ethic combined with great communication skills are mandatory for this position. The Overnight Front Desk Agent acts as the “face of the organization” and is tasked with ensuring the Front Desk runs smoothly and efficiently during the shift.
Required Skills Knowledge and Abilities:
- Has a warm and friendly demeanor and ability to multi-task
- Has a sincere desire to exceed guest expectations
- Excellent problem-solving skills with the ability to follow up with solutions in a timely manner
- Solid relationship-building skills, people-focused, highly organized, and guest-centric
- Must maintain composure and objectivity under pressure. Ability to deal compassionately but firmly with people in stressful situations.
General Duties and Responsibilities:
- Welcome and register Guests
- Handle check-in and check-out activities during day and/or evening hours and prepare reports as requested.
- Prepare check-in packets for arriving guests
- Perform/program wakeup calls
- Complete nightly “bucket checks” to ensure accuracy of paperwork and guest data
- Ensures completion of guest surveys during check-ins and check-outs
- Act as a resource for Guests by being able to answer questions and provide assistance, as appropriate
- Maintain good relationships with referring Hospitals
- Coordinate any room issues with Housekeeping and Maintenance
- Must be able to work independently, with no on-site supervision
- Consistently provides professional, friendly, and engaging service
- Possesses and maintains thorough knowledge of the facility, services, policies, room types, hospital shuttle, and hospital referral process
- Ensures accuracy of information obtained from guests and stored in the Guest Registration System
- Addresses and resolves guest requests and issues promptly and professionally
- Receives incoming phone calls
- Maintains accuracy in handling financial transactions.
- Ensures proper communication among The Doorways associates, through use of Daily Pass On Logs and email
- All other duties as assigned
Qualifications:
- High School Diploma or GED; Associate degree preferred
- At least 3 years of high-performing customer service experience
- Front Desk experience at hotel or professional office preferred
- Solid computer skills to include core Microsoft Office applications
- Strong mathematical skills
- Reliable transportation
To be considered for this position, please include the following information in your cover letter or resume:
- Have you ever been employed by this organization in the past?
- Do you have family members employed by this organization?
- Please indicate all relevant experience in your resume.
- Please indicate your ability to work the schedule below, overnight, weekends, and holidays.
- Please indicate your willingness to work overtime if necessary.
- Please include up-to-date contact information in your resume.
- Candidates will be contacted through really messages if we are seeking an interview based on your qualifications, experience, and availability as represented in your resume.
The shift is as follows:
Every other weekend.
Friday – Saturday (12:00 midnight – 8:00AM) – Technically Saturday
Saturday – Sunday (12:00 midnight – 8:00AM) – Technically Sunday
Job Type: Part-time
Pay: From $15.00 per hour
Benefits:
- 401(k) matching
- Free parking
Schedule:
- 8 hour shift
- Overnight shift
Work Location: In person
Salary : $15