Luxury Hotel General Manager

ABOUT THIS ROLE

As General Manager of The Douglas, you are not just leading a boutique hotel—you are shaping the guest experience, setting the tone for team culture, and bringing a thoughtful, design-driven hospitality concept to life in one of the South’s most vibrant cities. This is a fully hands-on, high-responsibility leadership position suited for someone who thrives on both the artistry of hospitality and the precision of operations.

You will oversee every facet of the property — ensuring seamless coordination and excellence across departments. You will be expected to lead with intention, anticipate needs, and create a work environment that is passionate, efficient, and service-driven.

Reporting directly to ownership, you’ll serve as the bridge between vision and execution, responsible for aligning the business to meet financial, operational, and guest experience goals. You’ll be visible and engaged—from greeting guests on arrival to troubleshooting operations and inspiring the team. This role demands a balance of big-picture thinking and daily operational grit, with opportunities to shape the identity of an iconic Southern destination.

WHO WE ARE

The Douglas is the newest concept from the team behind Charleston’s acclaimed restaurants, The Obstinate Daughter and Wild Olive. Known for their ingredient-driven menus, warm hospitality, and attention to craft, these award-winning establishments have built a loyal following across the Lowcountry and beyond. This same spirit—rooted in authenticity, community, and elevated yet approachable experiences—will shape everything at The Douglas. From our rooms to our restaurant, every detail will be intentional, and every guest will receive genuine care.

ABOUT THE DOUGLAS

Located in the heart of Savannah’s historic district, The Douglas is more than just a boutique hotel—it’s a piece of the city’s soul. The Douglas has been thoughtfully restored to retain its character while embracing the kind of effortless luxury today’s travelers crave. With 22 intimate guest rooms, a private bar, and a restaurant rooted in Southern hospitality, The Douglas will offer a curated experience that feels timeless, local, and alive.

We are seeking an experienced and passionate General Manager to lead our team and bring this vision to life. This is a rare opportunity to helm a landmark property, shaping its identity from day one and creating a guest experience that reflects the best of Savannah’s charm and culture.

RESPONSIBILITIES

Leadership & People Management

• Hire, train, supervise, and develop department heads and line-level staff across all departments
• Establish a high-performing, collaborative culture rooted in Southern hospitality and excellence
• Conduct regular team meetings, performance reviews, and mentoring sessions
• Set expectations for professionalism, service standards, and accountability at every level
• Lead by example with strong presence on the floor, especially during peak service times

Hotel Operations

• Oversee daily operations of the hotel, ensuring seamless communication and coordination between departments
• Maintain the quality, cleanliness, and functionality of all 22 guest rooms and public spaces
• Manage Front Desk operations including check-ins/outs, guest inquiries, room inventory, and rate strategy
• Implement and monitor standard operating procedures for housekeeping, maintenance, and service recovery

Food & Beverage Oversight

• Work closely with the Executive Chef, FOH Managers, and bar team to maintain consistency, quality, and profitability
• Manage food and beverage service standards, guest flow, and overall dining experience
• Coordinate purchasing, receiving, inventory, and cost controls
• Participate in menu planning, programming, and event execution in the restaurant and bar

Maintenance & Property Care

• Oversee preventative maintenance schedules and ensure upkeep of all facilities and equipment
• Monitor grounds and building integrity for safety, cleanliness, and guest appeal
• Manage relationships with third-party contractors and vendors when repairs or special services are needed

Technology & Systems Management

• Oversee and manage all hotel and restaurant technology systems, ensuring they are functioning efficiently and effectively
• Administer and optimize the Property Management System (PMS), Point-of-Sale (POS) systems, reservation platforms, third-party booking engines, and any other operational software
• Ensure staff is properly trained on all relevant platforms and maintain user access across departments
• Monitor system performance and troubleshoot issues promptly to minimize disruption to guest service
• Collaborate with vendors and IT support providers for software updates, integrations, or technical fixes

Financial Oversight

• Develop and manage operating budgets for all departments
• Analyze labor, supply, and operating costs against performance goals
• Maintain accurate financial records
• Identify and implement cost-saving strategies while maintaining guest satisfaction

Marketing & Guest Experience

• Collaborate with ownership and external partners to support marketing initiatives, local partnerships, and PR
• Monitor and enhance the guest experience through feedback loops, online reviews, and real-time interactions
• Lead development of guest packages, seasonal promotions, and brand-aligned events
• Represent The Douglas in the local community, building relationships with businesses, artisans, and tourism groups

Compliance & Safety

• Ensure that all operational procedures align with local, state, and federal laws—including labor, health, and fire codes
• Maintain licenses, permits, and regulatory documentation for hotel and F&B operations
• Uphold and reinforce safety protocols across departments for guests and employees alike

Strategic Growth & Vision

• Identify operational inefficiencies and propose strategic solutions
• Actively contribute to long-term vision planning with ownership
• Bring a creative lens to programming, guest experiences, and community engagement
• Play a central role in setting, tracking, and achieving both revenue and cultural goals

WHY THE DOUGLAS?

This is more than a job—it’s a chance to be part of something iconic. As General Manager, you’ll be entrusted with a historic property that’s being given new life. You’ll work with a visionary owner who is committed to quality, cares deeply about community, and believes in creating something enduring. If you’re ready to build a legacy in one of the South’s most inspiring cities, we want to meet you.

COMPENSATION

The pay range for this position is a salary range of $120,000 - $140,000 per year.  The determination of what a specific employee in this job classification is paid within the range depends on several factors, including, but not limited to, prior employment history/job-related knowledge, qualifications and skills, etc.

· Full Benefits Package: Including medical, dental, vision, short-term disability, long-term disability, and life insurance

· 401(k) Plan: With a 6% employer match

· Paid time off

THE DOUGLAS is an Equal Opportunity Employer

Job Type: Full-time

Pay: $120,000.00 - $140,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Employee discount
• Health insurance
• Paid time off
• Paid training
• Vision insurance

Schedule:

• 10 hour shift
• Day shift
• Evening shift
• Every weekend
• Night shift
• Weekends as needed

Ability to Relocate:

• Savannah, GA 31401: Relocate with an employer provided relocation package (Preferred)

Work Location: In person

Salary : $120,000 - $140,000