Assistant Property Manager

Description

Who we're looking for:

We're looking to build the best teams possible with highly motivated and engaged employees. We have an exciting opportunity for an Assistant Resident Manager to join The Douglaston Companies. If you are looking to work in a collaborative and supportive environment, but also be challenged in your role, we welcome you to apply!

Essential duties and responsibilities:

• Building positive relationships with prospective and current tenants
• Answer phone calls from residents, vendors, agencies
• Ensure residents are responded to promptly and within 24 hours of requests
• Call for service with maintenance issues throughout the properties as requested by management team (Vacant, Occupied, Elevator, Plumbing, Access Doors etc.)
• Overseeing the timely and successful completion of maintenance requests
• Communicate with Vendors to discuss workload being provided to them, issues encountered at the appointments, access, photos of before and after work.
• Liaison between vendors and residents.
• Contact and schedule all stipulations and requests from the legal department
• Create and maintain work orders for the property
• Create memos for all general maintenance repairs throughout the buildings/access notices for residents who do not provide access when needed for emergencies. Blast notices through Rent Café.
• Pre-inspect Section 8 units before annual HQS city inspections.
• Maintain organized office space and assist in ordering required supplies, as per PM & RM
• Assist leasing department to obtain all necessary documents to maintain resident files
• Liaison between residents, maintenance staff, vendors, and management
• Provide administrative support to the management team (Resident Manager, Regional Property Manager, Director of Operations, & Vice-President of Operations).
• Assist & support all incoming team members in required trainings and scheduling
• Assist Resident Manager in walking vacant apartments and ensure all apartments are prepared for move-in
• Coordinate move ins, move outs and tenant files with main office
• Process move-outs: including scheduling move-out inspection, complete move-out paperwork and upload all required documents to Yardi and then notify Regional Manager and Director of Operations.
• Review monthly building inspections provided by the RM and create applicable work
• Based on the onsite waiting list and property requirements, assign parking spaces and draft parking leases. Ensure the residents name and address match on all documents.
• Maintain parking waiting list.
• Ensure all parking lease renewals are sent out on monthly bases 90 - 120 days prior to expiration.
• Conduct quarterly reviews of parking leases.
• Generate credit and chargeback forms then submit them to accounting.
• Collections for electrical and parking charges.
• Resolve resident inquiries for rent ledgers promptly.
• Ensuring “Clinton customer service standards” are followed thoroughly and precisely.
• Perform other duties as assigned by management.

Qualifications

Qualifications:

• 2-5 years’ experience in an administrative role within a Property Management office or related field
• Bachelor’s degree preferred
• Bilingual in Spanish/English preferred
• Strong customer service experience
• Proficient with Microsoft Office Suite (word, excel and outlook)
• Previous Yardi experience or Property Management Software required
• Ability to work on and complete multiple projects in a timely manner
• Strong organizational skills with attention to detail
• Strong communication skills, both written and verbal
• Self-starter who can work independently and as part of a team
• Treats customers courteously, responds to customer requests in a timely manner
• Time Management: Prioritizes plans and schedules effectively, allocates resources to meet objectives by specified target dates, values time and uses time effectively and efficiently, effectively balances changing priorities.

Diverse candidates are encouraged to apply! The Douglaston Companies is proud to be an inclusive Equal Opportunity Employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination based on any legally protected status or protected characteristic, including, but not limited to an individual's sex, race, color, ethnicity, ancestry, national origin, age, religion, gender identity or expression, sexual orientation, genetic information, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, military or veteran status.

What else can you expect from The Douglaston Companies?

Health: We proudly offer a full suite of health benefits! Thats medical, dental, vision, FSA, HSA, and even pet insurance for your furry family, to name a few. We also provide Life Insurance employer paid (basic with option to purchase more), Enhanced Short-Term Disability and Long-Term Disability coverage!

Wealth: great pay, 401(k) plan with a very generous employer match and vesting schedule because your retirement is just as important to us as it is to you!

Development: virtual courses, tuition reimbursement, lunch and learns and wellness programs.

Balance: paid time off, 9 company holidays, hybrid work schedule with 4 days in the office and 1 remote (subject to your location and role). We offer a fun-fast paced culture that's a perfect mix of high performance.

Salary Range:

$50,000-$60,000 yr

Who we are:

Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies.

The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities.

With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each others expertise to develop and build most complex projects while also growing and thriving in challenging markets.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties.

Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.

Salary : $50,000 - $60,000