Leasing & Tenant Relations Coordinator

Description

Who we're looking for:

We're looking to build the best teams possible with highly motivated and engaged employees. We have an exciting opportunity for a Leasing & Tenant Relations Coordinator (NYCHA) to join The Douglaston Companies. If you are looking to work in a collaborative and supportive environment but also be challenged in your role, we welcome you to apply!

Essential duties and responsibilities:

• Applicant Prequalification & Leasing:
  • Prequalify income and conduct screening of applicant referrals for unit vacancies.
  • Handle all transfer inquiries and collaborate with respective agencies to process transfer requests.
  • Prepare lease agreements and ensure they are signed by prospective residents.
  • Submit signed leases online to NYCHA in a timely and accurate manner.
• Rent Determination & Lease Adjustments:
  • Enter lease charge adjustments in Yardi based on Public Housing Authority (PHA) rent determinations.
• Resident Outreach & Assistance:
  • Conduct outreach and assist residents with annual and interim recertification submissions to NYCHA.
  • Inform residents about rental arrears and guide them toward available resources for assistance.
  • Provide support to residents with requests such as Family Composition Letters, Transfers, VAWA (Violence Against Women Act) claims, and Reasonable Accommodation requests.
• Recordkeeping & Reporting:
  • Maintain accurate and up-to-date records for internal and external reporting requirements.
• Resident Support & Coordination:
  • Assist residents with additional requests required by NYCHA and/or property management.
  • Serve as a liaison between residents and NYCHA to ensure smooth communication and resolution of issues.
• Additional Responsibilities:
  • Perform other duties as assigned or needed to support the property management team.

Qualifications

Qualifications, Skills, and Abilities:

• A minimum of two years of experience in affordable multi-family leasing or compliance.
• Strong knowledge of Section 8 rent determination policies and procedures.
• Experience with Yardi software and the ability to accurately enter lease charges.
• Ability to excel in a fast-paced, multi-tasking environment with high attention to detail.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite, including Word and Excel.
• Bi-lingual (English and Spanish) proficiency is a plus but not mandatory.
• High School Diploma or equivalent required.

Diverse candidates are encouraged to apply! The Douglaston Companies is proud to be an inclusive Equal Opportunity Employer, committed to recruiting and retaining a diverse workforce and providing a work environment that is free from discrimination based on any legally protected status or protected characteristic, including, but not limited to an individual’s sex, race, color, ethnicity, ancestry, national origin, age, religion, gender identity or expression, sexual orientation, genetic information, medical condition, disability, marital status, caregiver status, pregnancy, citizenship, military or veteran status.

What else can you expect from The Douglaston Companies?

• Health: We proudly offer a full suite of health benefits! That’s medical, dental, vision, FSA, HSA, and even pet insurance for your furry family, to name a few. We also provide Life Insurance employer paid (basic with option to purchase more), Enhanced Short-Term Disability and Long-Term Disability coverage!
• Wealth: great pay, 401(k) plan with a very generous employer match and vesting schedule because your retirement is just as important to us as it is to you!
• Development: virtual courses, tuition reimbursement, lunch and learns and wellness programs.
• Balance: paid time off, 8 company holidays, hybrid work schedule with 4 days in the office and 1 remote (subject to your location and role). We offer a fun-fast paced culture that’s a perfect mix of high performance.

Salary Range:

$60,000 - 75,000/yr.

Who we are:

Douglaston Development, Levine Builders, and Clinton Management are a dynamic privately held group of companies with a unique owner-builder-manager advantage, known collectively as The Douglaston Companies.

The Douglaston Companies started with the founding of Levine Builders in 1979 with just two people. Standing by our core values of integrity and ethics for the past four decades the firm has grown to 200 employees. By providing general contracting and construction management services, Levine Builders has built, renovated and rehabilitated thousands of residential units and millions of square feet of commercial, hotel, office buildings, retail centers, religious, educational, and healthcare facilities.

With the later establishment of Douglaston Development as the driving engine of the organization, the two companies worked in unison to leverage each other’s expertise to develop and build most complex projects while also growing and thriving in challenging markets.

In 2002, Clinton Management was founded to manage the expanding portfolio of developments created by Douglaston Development and constructed by Levine Builders. Clinton Management oversees a broad portfolio of moderate-income housing, luxury apartments, commercial, and retail properties.

Each affiliate company works together to cohesively acquire property, develop it to its full potential, and manage it efficiently, assuring that each investment achieves and maintains maximum value and profitability while strengthening the community in which the assets are located.

Salary : $60,000 - $75,000